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What this is

This is the Transactions page under the Global Accounts module in the merchant dashboard (left nav Global accounts, then the page has two top tabs, Balances and Transactions — click Transactions to get here; you can also arrive from the Balances tab by clicking a currency’s balance, which usually pre-filters to that currency). Page title Transactions, subtitle Track and manage all banking transactions. This page rolls up every money movement on your global accounts into one list — deposits, transfers, conversions, swaps, buys/sells, fees, refunds, and other credit/debit types all live here. Use it to look up a specific transaction, filter by criteria, view a single transaction’s details, and export a reconciliation report. Come here to reconcile account activity, find a specific credit/debit, or check activity by currency.

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Steps

Open the transaction list:
  1. In the left nav, click Global accounts.
  2. Click the Transactions tab at the top of the page (the other tab in the same row is Balances).
  3. The list shows all of the account’s transactions by default.
View by currency (the currency shortcuts at the top, i.e. “view in” a given currency):
  1. Click any button in the row of currency buttons at the top (USD / EUR / GBP / SGD / HKD / JPY / CNY / AUD) — the stat bar then shows figures in that currency’s own units.
  2. Click All to aggregate across all currencies; the stat bar then shows only transaction counts (no FX involved), with the hint “Aggregate across all currencies (counts only — no FX).”
Filter and search (toolbar):
  1. Type: check one or more transaction types to filter by (multi-select; see the table below).
  2. Scope: filter by House account / Clients account.
  3. Currency: filter by one or more currencies.
  4. Date: pick a start/end date range, with an option to filter by Create date, Settlement date, or Completed date.
  5. Status: check one or more transaction statuses to filter by (All statuses / Completed / Pending / Failed / Cancelled; multi-select).
  6. Reference: search for a single transaction by reference ID.
  7. Account number: search by account number.
  8. Active filters appear as tags in the Filtered by area; click the “x” on a tag to remove it, or click Clear all to reset.
View a single transaction’s details: click any row (or that row’s … menu -> View details) to slide out that transaction’s details panel, showing the full information for its type (e.g. deposit details, transfer details, conversion details). The … menu also has Copy reference to copy the reference number. Export for reconciliation: click Export in the toolbar to open the export dialog and generate a reconciliation report. You can also check the checkboxes on the left of the table to select specific rows, then click Export selected to export just those records.

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Fields and statuses

Stat bar (above the list):
When a single currency is selected, click Show chart / Hide chart to expand a chart of that currency’s recent daily cumulative credits/debits. In cross-currency All mode, no chart is offered (the figures are counts, not amount aggregates).
List columns: Transaction types:
Payout and Transfer are two distinct types: Payout is a payment sent out to a payee, while Transfer is a movement of funds between your own accounts.
Transaction status:
The status filter dropdown offers: All statuses / Completed / Pending / Failed / Cancelled. The list itself can also show transactions with a Rejected status, which currently has no separate entry in the filter dropdown.

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Edge cases and troubleshooting

  • The list shows “No transactions yet”: the account has no transaction history yet; the hint reads “Transactions will appear here once activity begins.”
  • After filtering, “No transactions match your filters”: the current filters have no matches; the hint reads “Try adjusting your filter criteria.” Click Clear filters or Clear all and try again.
  • After selecting “All,” the stat bar shows counts instead of amounts: across all currencies, no FX conversion is applied — figures are aggregated by count only (“Aggregate across all currencies (counts only — no FX)”); to see actual amounts, click a specific currency at the top to view by that currency.
  • You don’t see “Show chart”: the chart is only offered when a single currency is selected; it’s not shown in All mode.
  • There are both “Payout” and “Transfer” in the type list: Payout is a payment sent out to a payee, Transfer is a transfer between your own accounts — pick whichever applies.
  • “Banking session expired. Please sign in again to load real transaction data.”: your login session has expired; sign in again to load real transaction data.
  • Want to copy a reference number / amount: use the inline copy button on the row, or that row’s … menu -> Copy reference.

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Common questions (Q&A)

  • Q: Where do I see my account’s transaction history? A: Left nav Global accounts, then click the Transactions tab at the top — the list is all of that account’s transaction history.
  • Q: Are Transactions and Balances the same page? A: They’re two tabs under the same Global Accounts module — Balances shows per-currency balances, Transactions shows money movement; click the top tabs to switch.
  • Q: How do I see transactions / amounts for just one currency? A: Click a currency button at the top (USD/EUR/GBP, etc.) to view by that currency — the stat bar then shows amounts in that currency; you can also use the Currency filter in the toolbar.
  • Q: Why does the stat bar only show counts and not amounts? A: Because All is selected across all currencies, no FX conversion is applied and only counts are aggregated; click a specific currency to see its amount.
  • Q: What transaction types are there? A: Deposit, Transfer in, Payout, Transfer, Conversion, Swap, Buy, Sell, Fee, Refund, Invoice, Adjustment.
  • Q: What’s the difference between Payout and Transfer? A: Payout is a payment sent out to a payee; Transfer is a movement of funds between your own accounts.
  • Q: What transaction statuses are there? A: Completed, Pending, Failed, Rejected, Cancelled.
  • Q: How do I filter by date? What’s the difference between create time and complete time? A: Use Date in the toolbar to pick a start/end range, with the option to filter by Create date, Settlement date, or Completed date — create date is when the transaction was initiated, settlement/complete date is when the funds finished processing.
  • Q: How do I search by reference number or account number? A: Use Reference in the toolbar to search by reference ID, or Account number to search by account number.
  • Q: How do I see a transaction’s details? A: Click the row (or … -> View details) to slide out that transaction’s details panel, showing the full amount, timing, counterparty, and other information for its type.
  • Q: How do I export transactions for reconciliation? A: Click Export in the toolbar to open the export dialog and generate a reconciliation report; or select specific rows and click Export selected to export just those records.
  • Q: What do Total in / Total out mean? A: The total credits and total debits for the selected currency; when All is selected, these switch to showing the count of credits/debits instead.
  • Q: Where is this transaction right now / when will it land? A: That’s a real-time, case-specific status — go by the status and timestamps in the details panel; this material doesn’t provide conclusions for individual cases.