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What this is

This is the Refunds tab under Transactions in the Payment module of the merchant dashboard (page title “Refunds”, subtitle “Track and manage refund requests”). After entering Transactions, there are two tabs at the top — All transactions and Refunds; this is the Refunds tab. Here you view every refund on the account, filter by date, status, currency, amount, or refund/payment ID, export refund reconciliation data, and open a single refund to see its full details. Use this page to check a refund’s progress, whether it succeeded, or to export refund detail data.
Refunds are not initiated on this page. A refund must be started from its originating payment (find that payment in the All transactions tab and initiate the refund from there); once initiated, the refund appears here for you to track. See “Common questions” below for details.

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Steps

Open the refund list:
  1. Enter the Payment module and click Transactions in the left nav.
  2. Select the Refunds tab at the top (sibling tab: All transactions).
  3. The list shows the last 3 months of refunds by default; narrow it down with the toolbar filters.
Filter and search:
  1. Date: use the date range picker to choose a period, or select All time.
  2. Status: check one or more refund statuses (Succeeded / Initiated / Processing / Failed), multi-select supported.
  3. Currency: check one or more currencies to filter.
  4. Amount range: enter min / max amounts to filter.
  5. Search: search by Refund ID or Payment ID (placeholder “Search by refund ID, payment ID…”).
  6. Active filters appear as tags under Filtered by; click the “x” on a tag to remove it, or click Clear all to clear everything.
View a single refund’s details:
  1. Click a row (or open the row’s ⋯ menu → View details).
  2. A Refund details panel slides in from the right, showing the amount, status, both party IDs, payment breakdown, payment method, timeline, and more.
View the trend chart: click Show chart to the right of the status bar to view it, switching between “Amount / Count” and bar / line chart. Viewing the Amount chart requires selecting a single currency first (otherwise it shows “Select one currency to view amount”). Export:
  • Click Export in the toolbar to open the “Export report” dialog and generate a refund report (the report is generated asynchronously; download it from the Reports page once ready).
  • Check one or more rows to reveal Export selected on the selection bar at the top, exporting the selected refunds as a file (up to 100 at a time).

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Fields and statuses

List columns: Refund status:
The Status filter in the toolbar above the list offers: Succeeded, Initiated, Processing, Failed.
Status bar: four counts above the list — Total, Succeeded, Pending, Failed — updated live based on current filters. Refund details panel fields:
  • Transaction Overview: refund amount, status, Refund ID, Payment ID, Merchant order ID, Type, Account, Account ID, Reason, Description, Source.
  • Payment Breakdown: Refund amount, Processing fee, Net amount, Net settlement time.
  • Payment Method: Method, Product, Card number, Card type, Country.
  • Details: Created, Completed, Last updated.
  • Timeline: a record of the refund’s processing nodes (shows “No timeline data” when empty).
Refund type (Type field in the details panel):

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Edge cases and troubleshooting

  • List shows “No refunds yet”: the account has no refund records yet; the hint reads “Refunds will appear here once activity begins.”
  • “No refunds match your filters”: the current filter has no matches; the hint reads “Try adjusting your filter criteria.” Click Clear filters or Clear all and try again.
  • The “Amount” chart option is disabled / grayed out: viewing the amount trend requires selecting exactly one currency; with multiple or no currencies selected, only the “Count” chart is available, showing “Select one currency to view amount.”
  • Only 100 records can be selected for export at a time: the bulk-selection cap is 100; exceeding it triggers a message — export in batches or narrow the range with filters first.
  • Looking for where to initiate a refund: refunds aren’t started on this page — go to the All transactions tab and open the payment you want to refund (see below).
  • A single refund stuck at “Processing / Initiated”: this reflects that refund’s real-time progress — rely on the status and timeline in the details panel; refunds typically take some time to appear on a customer’s statement.

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Common questions (Q&A)

  • Q: Where do I see my refund records? / How do I check refunds? A: Payment → Transactions in the left nav → Refunds tab at the top — the list shows every refund on the account, filterable by date, status, currency, amount, or refund/payment ID.
  • Q: How do I initiate / request a refund? A: You can’t start a refund from the Refunds tab. Go to the All transactions tab, find the payment you want to refund, and initiate the refund from there (enter the refund amount, choose a reason such as Duplicate / Fraudulent / Requested by customer / Other, and submit). Once submitted, the refund appears in this Refunds list for you to track.
  • Q: What refund statuses are there? A: Initiated, Processing, Pending, Succeeded, Failed; the Status filter at the top lets you filter by Succeeded, Initiated, Processing, or Failed.
  • Q: What does status “Processing / Initiated” mean? A: The refund has been submitted and is being processed, without a final outcome yet — rely on the status and timeline in the details panel.
  • Q: How long until a refund posts / shows on the customer’s statement? A: Refunds typically take 5–10 days to appear on a customer’s statement; the exact timing depends on the card network or issuing bank.
  • Q: How do I find a refund by Refund ID or Payment ID? A: Use Search in the toolbar and enter the Refund ID or Payment ID.
  • Q: How do I export refund data / a refund reconciliation report? A: Click Export in the toolbar to open the “Export report” dialog and generate a refund report; or check rows and click Export selected (up to 100 at a time).
  • Q: What information can I see in refund details? A: Refund amount, status, Refund ID, Payment ID, Merchant order ID, Type, Account, Reason, Description, Payment Breakdown (refund amount / processing fee / net amount / net settlement time), Payment Method (method / product / card number / card type / country), Created/Completed/Last updated times, and the processing timeline.
  • Q: What are “Processing fee” and “Net amount” in refund details? A: Processing fee is the fee incurred by this refund; Net amount is the actual amount after fees; Net settlement time is when the net amount settles.
  • Q: What’s the difference between “Reversal” and “Refund” in Type? A: “Refund” is a regular refund; “Reversal” and “Cancel” are two other refund types, shown according to that record’s actual type.
  • Q: How do I view refunds for just one currency or a specific period? A: Use Currency in the toolbar to check currencies, the date range picker to select a period, and Amount range to further narrow it down.
  • Q: What exact step is this refund at / when will it post? A: This is a single refund’s real-time progress — refer to the status and timeline in the details panel; this corpus doesn’t provide case-by-case conclusions.