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What this is

This is the Notifications page under Settings in the merchant dashboard (reached via left nav Settings -> Notifications, page title “Notifications”, subtitle “Pick the events you want to hear about and where they get delivered — Email or Push.”). Here you manage notification preferences centrally: set which channel (Email / In-app) delivers each event type, cc notifications to team email addresses, and set quiet hours. Come here whenever you want fewer notifications, want finance/ops colleagues to also get notified, or want to adjust how a given event type is delivered.
This page is where you configure notifications. To view notifications you’ve already received, click the bell icon in the top-right of the dashboard to open the Notifications inbox; the inbox’s “Preferences” link also jumps back to this page.

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Steps

Open notification settings: left nav Settings -> Notifications. Add a recipient email (cc to the team):
  1. In the Recipients section, click Add emails in the top-right.
  2. In the dialog, paste one or more email addresses, separated by commas, spaces, or new lines.
  3. Click Add recipients. New emails take effect immediately — no need to save separately.
  4. To remove an extra email, click the “x” on that email’s tag. The primary email (your login email) has a lock indicator and cannot be removed.
Set quiet hours:
  1. Turn on the toggle to the right of the Quiet hours section.
  2. Choose a start and end time (on the hour, e.g. 22:00 to 08:00).
  3. Click Save on the right of that section. Non-critical notifications pause during quiet hours; security alerts still get through.
Adjust the delivery channel per event type:
  1. Pick a business line tab below: Account / Global accounts / Payments / Cards / Crypto / System updates.
  2. Each event row has two checkboxes on the right, for Email and In-app; checking one means that channel delivers it, unchecking means it doesn’t.
  3. Click Save in the top-right of the section when done — “Preferences saved” confirms success.
  4. Greyed-out, unselectable rows are compliance and security notifications — both channels are forced on and can’t be turned off.
View notifications you’ve received: click the bell icon in the top-right of the dashboard to open the Notifications inbox — the list is on the left, the selected notification’s body on the right; filter by Unread / All, type, date, or keyword; click a single notification to mark it read, or use “Mark as read” to mark all at once.

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Fields and statuses

Delivery channels:
Compliance and security notifications are always delivered via email and can’t be turned off.
Recipients section: Quiet hours: once the toggle is on, non-critical notifications pause during the configured window; security alerts are unaffected and are still delivered as usual. Notification business-line tabs (channel configurable per item): Forced-on notifications that can’t be turned off (compliance / security, both channels locked on):
  • Account: account status information requests, fraud investigations on your account, payout capability issues, security related alerts, unusual activity on your account
  • Global accounts: account blocked or frozen
  • Payments: dispute opened
  • System: platform announcements, scheduled maintenance, incident updates, legal or policy updates
Notification inbox (bell) filters:

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Edge cases and troubleshooting

  • A notification type can’t be unchecked, the row is greyed out: it’s a compliance / security notification — both channels are forced on and can’t be turned off.
  • Only want email, not in-app (or vice versa): uncheck the unwanted channel’s box on that event’s row, then click Save.
  • Want finance/ops colleagues to also get notified: click Add emails in the Recipients section to add their team email (up to 10) — it takes effect immediately.
  • The “Add emails” button won’t click: extra recipients have hit the limit of 10 — remove some before adding more.
  • Error when adding an email: the email format is invalid, the email is already on the list, or it exceeds the remaining allowance — adjust per the dialog’s message and retry.
  • Changed channel checkboxes but nothing happened: you need to click Save in the top-right of the section for checkbox changes to take effect; only adding/removing recipient emails is immediate and needs no save.
  • Don’t want to be disturbed at night: turn on Quiet hours and set a window — non-critical notifications pause during that time, but security alerts still get through.
  • New account defaults to a lot of emails: new accounts default most events to email on, in-app off — adjust per event on each business-line tab as needed.

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Common questions (Q&A)

  • Q: Where are notification settings? / How do I configure notifications? A: Left nav Settings -> Notifications — set the delivery channel (Email / In-app), cc recipients, and quiet hours here.
  • Q: I’m getting too many notifications — how do I cut down? A: Go to Settings -> Notifications, uncheck the email or in-app box for unwanted events on each business-line tab, then click Save; compliance/security notifications can’t be turned off.
  • Q: Why can’t some notifications be turned off? A: Compliance and security notifications (e.g. security related alerts, fraud investigations on your account, platform announcements) are forced on — neither the email nor in-app channel can be disabled.
  • Q: How many channels are there? What’s the difference between email and in-app? A: Two channels — Email is sent to your inbox, In-app appears in the Notifications inbox under the bell icon in the top-right of the dashboard.
  • Q: How do I get a colleague notified too / add a cc email? A: In the Recipients section, click Add emails, paste team emails (multiple at once, up to 10), click Add recipients — it takes effect immediately.
  • Q: How many recipient emails can I add? A: Up to 10 extra emails, in addition to the primary email (your login email).
  • Q: Can I remove or change the primary email? A: No — the primary email is your login email, has a lock indicator, always receives notifications, and can’t be removed here.
  • Q: How do I set quiet hours? Will I miss anything important? A: Turn on the toggle in the Quiet hours section, set a window, and click Save; non-critical notifications pause during that window, but security alerts still get through as usual.
  • Q: Do I need to save after changing notification settings? A: Yes for event-channel checkboxes and quiet hours — click Save; adding/removing recipient emails is immediate and needs no save.
  • Q: Where do I view notifications I’ve already received? A: Click the bell icon in the top-right of the dashboard to open the Notifications inbox — filterable by Unread/All, type, date, and keyword.
  • Q: How do I mark all notifications as read? A: Open the bell icon’s inbox and click “Mark as read” at the top to mark everything at once; opening a single notification also marks it read automatically.
  • Q: Can notifications be viewed by category? A: The “Type” filter at the top of the bell inbox lets you filter by Global accounts, Payments, Cards, Crypto, Treasury, Announcement, System.