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What this is

This is the top Transactions tab under the Cards module in the merchant dashboard (left nav Cards -> top tab Transactions; page title “Card transactions”, subtitle “Card authorizations and settlements”). It shows the card-transaction stream generated at the merchant side for all cards on the account — every authorization, refund, reversal, settlement, and chargeback, with merchant info, transaction amount and billing amount (dual currency), and an Approved/Declined status. Use this page to check what a card was charged for, why a purchase was declined, or to export card-transaction detail.
Difference from Finance activity (/issuing/transactions): this page is the card’s transaction record at the merchant side (spend/authorization dimension, status Approved/Declined); Finance activity is the funding account’s money movement / ledger (deposits, transfers, card recharges, fees, and other account-level fund changes, status Completed/Pending/Failed). They come from different data sources and use different definitions — don’t conflate them.

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Steps

Open card transactions:
  1. In the left nav, click Cards.
  2. Select the Transactions tab at the top (siblings: Overview, Cards, Cardholders, Low balance).
  3. The list shows the last 3 months of card transactions by default; use the filters at the top to narrow the range.
Filter:
  1. Date range (leftmost): defaults to “last 3 months”; switch to another range or “All time” to see everything (slower with large volumes).
  2. Type: check one or more transaction types (see table below).
  3. Status: check Approved or Declined.
  4. Card number: search by card number.
  5. The filtered by tags at the top show the currently active filters; click the X on a tag to remove it, or Clear all to reset.
View a single transaction’s detail: click the row’s trailing … menu -> View details, which opens a transaction detail panel (transaction information, amount, merchant name / category code / city / country, timeline: transaction time / posted time, reason, etc.). Export:
  • Click Export in the top right to generate a card-transaction report.
  • Or select multiple rows, then use Export selected in the batch-actions bar to export the selected records as CSV (up to 100 rows per export; exceeding this shows a warning).

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Fields and statuses

List columns: Transaction status: Transaction types (filter options):
The list may show historical type badges outside the table above; the above are the options the filter panel provides.

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Edge cases and troubleshooting

  • List shows “No transactions yet”: no cards under this account have any card transactions yet; the hint reads “Transactions will appear here once cards are used.”
  • Filtered to “No transactions match your filters”: the current date/type/status/card-number filters have no match — adjust or clear filters and check again.
  • Only seeing the last 3 months by default: this is the default date range (for performance on large tables); to see earlier data, change the date to “All time” or a specific earlier range.
  • A transaction shows “Declined” and you want the reason: hover over that row’s status badge to see the decline reason.
  • Export selected is empty / can’t select more: up to 100 rows per export; batch select and export operate on the currently loaded page — exceeding the cap triggers a warning.
  • Why a specific transaction was declined / a card’s real-time balance: these are account real-time / case-specific questions outside this page’s static knowledge scope, and require a real-time query capability.

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Common questions (Q&A)

  • Q: Where do I see card transactions? / How do I check what a specific card was charged for? A: Left nav Cards -> top Transactions tab; use the Card number filter to locate a specific card’s transactions.
  • Q: What’s the difference between the Transactions tab and Finance activity? A: The Transactions tab is card-side spend transactions (authorizations/refunds/chargebacks, status Approved/Declined); Finance activity is the funding account’s money movement (recharges, transfers, fees, etc.).
  • Q: Why does it only show the last 3 months by default? How do I see older data? A: The default date range is the last 3 months; change the date filter to “All time” or an earlier range.
  • Q: A transaction was declined — how do I see the reason? A: Hover over that row’s “Declined” status badge to see the decline reason.
  • Q: What’s the difference between transaction amount and billing amount? A: Transaction amount is the actual transaction amount; billing amount is the amount posted to billing — the two may be in different currencies.
  • Q: How do I export card transactions? A: Click Export in the top right to generate a report; or select rows and use Export selected to export a CSV (up to 100 rows per export).
  • Q: What card-transaction types are there? A: Authorization, Refund, Reversal, Fund Collection, ATM Deposit, Validation, Settlement Debit/Credit/Reversal, Chargeback Debit/Credit.
  • Q: How do I search transactions by card number? A: Enter the card number in the Card number search box at the top.