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What this is

This is the Create Payment Link flow under the Payments module in the merchant dashboard (page title “Create Payment Link”). Reached by clicking Create link from the Payment Links list page, it’s a full-screen, three-step form: Basic → Settings → Review. Once created, you get a shareable receiving link and QR code — send it to a customer (email, messaging, social media, or embed it on your site) and they complete payment at checkout. Use this flow whenever you want a link you can send out and start collecting payment on without integrating anything. A live preview (customer checkout / QR code / link appearance) on the right updates as you fill in the form.
Clicking the X in the top right or Cancel at the bottom closes the flow and returns to the Payment Links list; unsubmitted content is not saved. Creating a payment link requires the relevant permission — without it, you cannot open this page to create one.

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Steps

Step 1 · Basic
  1. On the Payment Links list page, click Create link to open the flow, starting on the Basic step.
  2. Choose the Payment type:
    • Fixed Amount — you set the exact amount the customer pays;
    • Custom Amount — the customer enters the payment amount themselves.
  3. Choose the Currency under Currency & Amount: pick a settlement currency from the dropdown, defaulting to SGD.
  4. Enter the Amount:
    • For Fixed Amount, enter the amount to collect in the amount field under Currency & Amount (up to two decimal places, must be greater than 0).
    • For Custom Amount, you don’t set a fixed amount, but you can optionally set Amount limits — a Minimum amount and Maximum amount to constrain what the customer can enter (leave blank for no limit; if both are set, the maximum must not be less than the minimum).
  5. Fill in Link details:
    • Name (required, up to 250 characters) — shown to the customer at checkout, e.g. “Premium T-shirt” or “Monthly subscription”.
    • Description (optional, up to 300 characters) — a short description visible to the customer.
  6. (Fixed Amount only) to cap how many times this link can be used, turn on Limit payments and enter the maximum number of payments allowed (at least 1).
  7. Click Continue in the bottom right to move to the next step.
Step 2 · Settings — everything in this step is optional:
  1. Image (optional): upload a display image (JPEG, JPG, or PNG, up to 2 MB).
  2. Internal Reference (optional): enter a note or code visible only to your own account (e.g. REF-123, up to 100 characters) for your own reconciliation — customers never see it.
  3. Active Until (optional): pick an expiry date; the link stops working after that date. Leave it unset for the link to stay active indefinitely. You cannot pick a past date.
  4. Click Continue to move to Review.
Step 3 · Review
  1. On the Review Payment Link page, check all three sections: Payment Details (type / currency / amount / payment limit), Link Information (name / description), and Settings (image / internal reference / expiry).
  2. To change anything, click the edit icon in that section’s top right to jump back to the relevant step.
  3. Once everything checks out, click Create Payment Link in the bottom right.
After a successful creation
  • The page shows “Payment link created!” along with a shareable link URL (with a copy button) and a QR code.
  • Copy the link or the QR code to send to a customer for payment; you can also click Create another to start another link, or Back to payment links to return to the list.

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Fields and statuses

Payment type: Basic step fields: Settings step fields (all optional): The three steps: Basic, Settings, Review — a step indicator at the top shows current progress (step X of 3); completed steps can be clicked to go back and edit.

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Edge cases and troubleshooting

  • Can’t get into this page / can’t create a payment link: this usually means you lack the permission to create payment links — ask an admin to grant it.
  • The “Continue” button is greyed out: Name is required in the Basic step; if you chose Fixed Amount, the amount must also be filled in and greater than 0 — the button stays disabled until both are met.
  • Amount shows “must be greater than 0”: a fixed amount must be a positive number, up to two decimal places.
  • Custom amount shows “must be greater than minimum”: the maximum amount can’t be less than the minimum — adjust and continue.
  • Can’t enter 0 for “Limit payments”: the maximum number of payments must be at least 1.
  • Image won’t upload / says it’s too large: images only support JPEG, JPG, or PNG, and must be no more than 2 MB — try a smaller image or a different format.
  • Some dates aren’t selectable for “Active Until”: you can’t pick a past date; the link is still active on its expiry date and stops working the day after.
  • Don’t want an expiry: leave Active Until blank and the link stays active indefinitely (the Review step shows “No expiry”).
  • Does the customer see “Internal Reference”? No — it’s visible only to your own account and is used only for your own reconciliation records.
  • Where’s the link and QR code after a successful creation? They’re on the “Payment link created” page — copy the link or save a screenshot of the QR code; you can also find the link again from the Payment Links list.

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Common questions (Q&A)

  • Q: How do I create a payment link / receiving link? A: On Payment Links, click Create link, then go through Basic (choose type/currency/amount, fill in the name) → Settings (image/internal reference/expiry, all optional) → Review → click Create Payment Link; once created, copy the link or QR code to send to your customer.
  • Q: What’s the difference between Fixed Amount and Custom Amount? A: Fixed Amount means you set the exact amount the customer pays; Custom Amount lets the customer enter their own amount, optionally within a minimum/maximum you set.
  • Q: How do I let the customer type in their own payment amount? A: Choose Custom Amount as the payment type; you can optionally set a minimum/maximum under Amount limits (or leave it unrestricted).
  • Q: What’s the payment link name for — do I have to fill it in? A: The name is required, up to 250 characters, and is shown to the customer at checkout; use something descriptive like “Monthly subscription”.
  • Q: Can I limit a link to a certain number of payments? A: Yes — for Fixed Amount links only, turn on Limit payments and enter the maximum number (at least 1).
  • Q: What’s “Internal Reference”? Can customers see it? A: It’s a note or code visible only to your own account (up to 100 characters), used for your own reconciliation — customers never see it.
  • Q: Can I set an expiry date on a payment link? A: Yes — in the Settings step, pick a date under Active Until; the link stops working after that date. Leave it unset to keep the link active indefinitely.
  • Q: Can I upload an image? What are the requirements? A: Yes, one display image, in JPEG / JPG / PNG format, up to 2 MB.
  • Q: How do I send the link to a customer after creating it? A: The success page has a copyable link URL and a QR code, which you can send by email, messaging, social media, or embed on your website.
  • Q: What payment methods can the customer use? A: Customers can pay with credit card, debit card, or other supported payment methods through the checkout page.
  • Q: I filled things in but don’t want to create it — how do I exit? A: Click the X in the top right or Cancel at the bottom to return to Payment Links; unsubmitted content is not saved.
  • Q: How many decimal places can the amount have? A: Up to two decimal places, and a fixed amount must be greater than 0.