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What this is

This is the Payment Links page under the Payments module in the merchant dashboard (page title “Payment links”, subtitle “Create and manage payment links”). A payment link is a shareable receiving link — customers pay by opening it, without you having to build your own checkout. Here you view every payment link on your account, filter by status, name/URL, or expiry, and copy/share, generate a payment QR code, edit, rename, deactivate/activate, and export each link. Use this page whenever you want to create a new receiving link, find a specific link, send a link to a customer, or deactivate one you no longer need.

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Steps

Open the list: in the left nav go to Payments, then open Payment Links. The list shows all payment links on your account by default. Create a new link: click Create link in the top right to open the standalone create flow and follow the wizard (choose link type → amount/currency → name, and so on → generate). Without the relevant permission, you won’t see the Create link button. Filter and search:
  1. Active until date picker: pick a date to see only links still active (not expired) as of that date.
  2. Status filter: check one or more statuses (Active / Expired / Inactive) — multi-select supported.
  3. Search: search by name or URL (placeholder “Search by name, URL…”).
  4. Active filters appear as tags under Filtered by; click the x on a tag to remove it, or click Clear all to reset everything.
Share/manage a single link (via the … menu at the end of a row, or click the link name to open the detail panel):
  1. Copy link: copies the receiving link to your clipboard so you can send it to a customer directly.
  2. View details: opens the detail panel on the right, where you can copy the link, click Open to preview it in a new window, or click QR to generate a payment QR code (copyable or downloadable as an image).
  3. Rename: changes only the link’s name.
  4. Edit: change the amount, currency, name, description, image, internal reference, expiry, and more (only Active links can be edited).
  5. Deactivate / Activate: once deactivated, customers can no longer pay through that link; a deactivated link can be reactivated. Expired links cannot be reactivated.
Export: click Export in the toolbar to export payment links (within the current filter) as a CSV file; a “Export completed” prompt appears when done.

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Fields and statuses

List columns: Link status:
The status filter offers three options: Active / Expired / Inactive. The list’s Status column shows English labels (Active / Inactive / Expired / Paid); the detail panel and filters show the same meaning.
Link type (visible in detail/edit): Editable fields: amount or minimum/maximum amount, currency, limit payments (once enabled, set the total number of payments), name (up to 250 characters), description (optional, visible to the customer), image (optional, JPEG/JPG/PNG), internal reference (optional, visible only to you, for reconciliation), active until (optional). Link type and currency cannot be changed once created.

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Edge cases and troubleshooting

  • List shows “No payment links yet”: the account doesn’t have any payment links yet; the hint reads “Payment links will appear here once activity begins.” Click Create link in the top right to create one.
  • Filtered list shows “No payment links match your filters”: nothing matches the current filters, with the hint “Try adjusting your filter criteria.” — click Clear filters or Clear all and try again.
  • You don’t see the “Create link” button: this usually means you lack permission to create payment links — ask an admin to grant it.
  • You want to deactivate a link: choose Deactivate from that link’s … menu and confirm in the dialog — the customer can no longer pay through it; select Activate in the same place later to restore it.
  • Can’t find where to deactivate/activate: the detail panel only shows “Rename/Edit/Deactivate” for Active links, and shows “Activate” for non-active links.
  • Clicking Activate on an expired link does nothing / shows it can’t be activated: expired links cannot be reactivated (the prompt reads “Expired links cannot be reactivated”) — create a new link instead.
  • You only want to change the name: use Rename, which only changes the name and leaves the link address and amount untouched; use Edit to change the amount or other details.
  • Which links get exported? The export uses the current status and expiry filters, not the search keyword.

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Common questions (Q&A)

  • Q: Where do I see payment links / how do I manage my receiving links? A: Left nav Payments → Payment Links — the list is every link on your account, filterable, copyable, editable, and can be deactivated.
  • Q: How do I create a new receiving link? A: On the Payment Links page, click Create link in the top right to open the create flow, then choose a type, fill in the amount and name in the wizard, and generate.
  • Q: How do I send the link to a customer? A: Click Copy link in that link’s … menu, or open View details and click Copy link there, then send the address to your customer.
  • Q: Can I generate a receiving QR code? A: Yes. Open the link’s detail panel and click QR to display a payment QR code, which you can copy or download as an image.
  • Q: What statuses can a payment link have, and what do they mean? A: Active (working normally), Inactive (deactivated, can’t currently be paid), Expired (past its expiry date, can’t collect payment or be reactivated), and Paid (the payment has been completed).
  • Q: How do I deactivate a link? Can I bring it back? A: Choose Deactivate from that link’s … menu and confirm; you can restore it later by choosing Activate in the same place — but expired links can’t be reactivated.
  • Q: The link expired — what do I do? A: An expired link can’t be reactivated; you’ll need to create a new payment link.
  • Q: I just want to rename a link without touching the amount — how? A: Use Rename, which changes only the name and doesn’t affect the link or amount; use Edit to change the amount.
  • Q: Why can’t I change the amount/currency when editing a link? A: Only Active links can be edited, and link type and currency can’t be changed once created; recreate the link if you need a different type or currency.
  • Q: What do “Customer enters amount” and “Any amount” mean? A: “Customer enters amount” means the link lets the customer type in their own payment amount (optionally within a minimum/maximum); “Any amount” means no fixed amount was set.
  • Q: What’s the “Payments” column? A: The number of payments already completed through that link.
  • Q: Can customers see “Internal Reference”? A: No — internal reference is visible only to your own account, for your own reconciliation; “Description” is the field visible to customers.
  • Q: How do I export payment links? A: Click Export in the toolbar to export the current status/expiry-filtered list as a CSV file.
  • Q: How do I see only links that haven’t expired yet? A: Use Active until in the toolbar to pick a date; only links still active as of that date are shown.