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What this is

This is the Finance activity page in the card issuing module of the merchant dashboard (top title “Finance activity”, subtitle “Funding, balance, and ledger activity”; the page itself is labeled “Finance Transactions — Funding, balance, and ledger activity across your issuing account”). It shows the issuing account balance’s money movement / ledger — deposits, transfers between accounts, card recharges, card withdrawals, fees, refunds, and other account-level fund changes, with a total-in / total-out / net and total-count stats bar at the top. Use this page to reconcile account fund movement, look up a recharge or fee, or view fund flow by currency.
How to get here: this page has no dedicated top tab — open it by clicking View all on an activity/balance card on the Cards > Overview page; you can also jump in from an Overview balance card with a currency parameter (automatically filtered to that currency). Difference from the Transactions tab (/issuing/card-transactions): this page is the funding account’s money movement (fund in/out dimension, status Completed/Pending/Failed); the Transactions tab is card-spend transactions at the merchant side (spend/authorization dimension, status Approved/Declined). They come from different data sources and use different definitions — don’t conflate them.

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Steps

Open Finance activity:
  1. In the left nav, click Cards -> open Overview.
  2. Click View all on a balance / activity card to open the Finance activity list.
  3. The list shows the last 3 months of money movement by default.
Filter:
  1. Date range (leftmost): defaults to “last 3 months”; switch to “All time” to see everything.
  2. Type: check one or more transaction types (see table below).
  3. Status: Completed / Pending / Failed (single select).
  4. Currency: only lists currencies the account actually holds; when exactly 1 currency is selected, the top stats bar shows total-in/total-out/net amounts.
  5. Reference: search by reference ID.
  6. Card number: search by card number.
  7. The filtered by area at the top shows the active filters, removable individually or via Clear all.
View a single transaction’s detail: click anywhere in the row, or its trailing … -> View details, to open the transaction detail panel (transaction information, card number, merchant name, source/destination, reason, timeline, etc.). Export: click Export in the top right to generate an account report; select rows and use Export selected to export a CSV.

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Fields and statuses

Top stats bar (reflects the current filters, not paginated): List columns: Transaction status: Transaction types (filter options):
Beyond the options above, the account ledger may also show historical type tags such as Settlement Debit/Credit, Chargeback Debit/Credit, Adjustment, Funds Transfer In/Out, and Margin Payment/Refund.

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Edge cases and troubleshooting

  • List shows “No transactions yet”: the account has no money movement yet; the hint reads “Transactions will appear here once activity begins.”
  • Filtered to “No transactions match your filters”: adjust or clear filters and check again.
  • The stats bar doesn’t show Total In/Out/Net amounts: amounts only show when the currency filter has exactly 1 currency selected (summing across currencies is meaningless, so it’s hidden); showing only Total/Completed/Pending/Failed counts is normal.
  • Only seeing the last 3 months by default: this is the default date range — change to “All time” or an earlier range to see history.
  • Load-failure hints: a failed fetch shows a “Failed to load” prompt rather than an empty state — refresh or retry later.
  • Arriving from Overview with a currency: entering from an Overview balance card auto-filters to that currency; currencies the account doesn’t hold are automatically excluded.
  • Why a specific fund movement hasn’t posted / a real-time balance: these are real-time / case-specific questions outside this page’s static knowledge scope.

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Common questions (Q&A)

  • Q: Where do I see the issuing account’s money movement / ledger? A: Left nav Cards -> Overview -> click View all on an activity/balance card to open Finance activity.
  • Q: What’s the difference between Finance activity and the Transactions tab? A: Finance activity is the funding account’s money movement (recharges, transfers, fees, etc., status Completed/Pending/Failed); the Transactions tab is card-spend transactions at the merchant side (authorizations/refunds/chargebacks, status Approved/Declined).
  • Q: Why doesn’t the stats bar show total-in/total-out amounts? A: Amounts only show when the currency filter has exactly one currency selected; with none or multiple selected, only counts by status are shown.
  • Q: What do the + and - before the amount mean? A: + is credit (funds in), - is debit (funds out).
  • Q: How do I look up a specific recharge/fee/transfer? A: Use the Type filter to select “Card Recharge/Fee/Transfer In/Transfer Out” etc., or search by reference ID or card number.
  • Q: What transaction types appear in Finance activity? A: Deposit, Transfer In, Transfer Out, Authorization, Reversal, Card Refund, Card Recharge, Card Withdraw, Fee, Refund (the account ledger may also show Settlement, Chargeback, Adjustment, and similar types).
  • Q: What does the “Pending” status mean? A: That fund movement is still being processed and hasn’t completed yet.
  • Q: How do I export the account ledger? A: Click Export in the top right to generate a report; or select rows and use Export selected to export a CSV.