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What this is

This is the Locations page under Terminal in the Payment module of the merchant dashboard (navigation path: Payment → Terminal → Locations). A location is a physical place where you’ve placed POS devices to accept payments (such as a storefront, office, or outlet). Here you view all locations on the account, filter by status and keyword, add, edit, and delete locations, and open a location to see its address, timezone, assigned devices, and activity log. Use this page to set up a new location, maintain a location’s address, or check which devices are assigned to a location.

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Steps

View the location list:
  1. Go to Payment → Terminal → Locations tab.
  2. The list shows all locations on the account by default; narrow it down using the Status filter or Search (by name, address, or ID) at the top.
Add a location:
  1. Click Add location in the top right of the page.
  2. In the dialog, enter Name, Address Line 1, City, Country (all required); Address Line 2 is optional.
  3. Select Timezone (required, from a dropdown).
  4. Click Add Location to submit. Missing required fields trigger “Please fill in all required fields”; success shows “Location added.”
Edit a location:
  1. Open the ⋯ menu on a row and click Edit, or open the location’s details first and click Edit in the top right.
  2. Update Name, Address Line 1, City, Country, or Timezone; Name, Address Line 1, and Timezone are required.
  3. Click Save Changes; success shows “Location updated.”
Delete a location:
  1. Open the ⋯ menu on a row and click Delete.
  2. Confirm in the dialog (“Are you sure you want to delete this location? This action cannot be undone.”), then click Delete to confirm.
View a location’s details: click a row (or ⋯ → View details) to slide in the detail panel, showing Location ID, status, address, timezone, and creation time, plus Assigned Devices and Activity sections. Bulk actions: check multiple rows to reveal an action bar at the top with Export selected or Delete selected; click Clear to deselect. Export: click Export in the toolbar to export the current list as a CSV file.

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Fields and statuses

List columns: Location status: Status bar (above the list): Total (total locations), Active, Inactive, Total Devices (sum of devices across all locations). Add / Edit location fields: Location Details panel:
  • Location Details: Location ID (copyable), status, address, timezone, creation time.
  • Assigned Devices: a list of POS devices assigned to this location, each showing ID, name, and online/offline status; shows “No devices assigned to this location” when there are none.
  • Activity: a timeline of the location’s events, such as “Location created” and “Reader assigned”; an active location shows “Currently active.”

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Edge cases and troubleshooting

  • List shows “No locations yet”: the account has no locations yet; the hint reads “Locations will appear here once activity begins.” Click Add location in the top right to create one.
  • “No locations match your filters”: the current status/search filter has no matches; the hint reads “Try adjusting your filter criteria.” Click Clear filters or Clear all and try again.
  • Clicking submit while adding/editing does nothing: usually a required field is missing, triggering “Please fill in all required fields” — complete Name, Address Line 1, and Timezone (plus City and Country when adding) before submitting again.
  • Deletion cannot be undone: deleting a location shows “This action cannot be undone” — verify the location’s name and address before confirming; bulk deletion asks “Are you sure you want to delete N location(s)?”
  • No devices shown in a location’s details: no device has been assigned to that location yet, shown as “No devices assigned to this location.”
  • Export fails: if you see an occasional “Failed to export” message, retry the export later.

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Common questions (Q&A)

  • Q: Where do I manage locations / how do I get to the location list? A: Payment → Terminal → Locations — the list shows every location on the account.
  • Q: How do I add a new location? A: Click Add location in the top right of the Locations page, fill in Name, Address Line 1, City, Country, Timezone (required), optionally Address Line 2, then click Add Location.
  • Q: What information is required for a location? A: Name, Address Line 1, City, Country, and Timezone are required; Address Line 2 is optional.
  • Q: How do I change a location’s address / name? A: Open Edit from the location’s ⋯ menu (or Edit in the top right of the detail panel), make your changes, then click Save Changes.
  • Q: How do I delete a location? Can it be recovered? A: Click Delete in the location’s ⋯ menu and confirm; deletion cannot be undone, so verify the location first.
  • Q: What do the “Active” and “Inactive” location statuses mean? A: Active = the location is enabled and operating normally; Inactive = the location is not enabled.
  • Q: What does the “Devices” column in the location list mean? A: The number of POS devices currently assigned to that location; the status bar’s Total Devices is the sum across all locations.
  • Q: How do I see which devices are assigned to a location? A: Open that location’s details — the Assigned Devices section lists the devices assigned to it along with their online/offline status.
  • Q: Can I delete multiple locations at once? A: Yes — check multiple rows, click Delete selected, and confirm.
  • Q: How do I export location data? A: Click Export in the toolbar to export the current list as CSV; or check rows and use Export selected to export only those.
  • Q: How do I search for a location by name or address? A: Use the search box, which supports searching by name, address, or ID.