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What this is

This is the Profile page under Settings > Profile in the merchant dashboard (page title “Profile”, subtitle “Manage your personal information and account preferences”). Here you view and maintain your own personal information: at the top, your avatar, name, login email (with a verification badge), and last login record; below that, two editable sections, Personal details and Address; plus you can change your login email and retake the product tour. Come here to change your name, phone number, date of birth, or home address, or to change your login email.

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Steps

Open the page: left nav Settings -> Profile. Edit personal details (first name / last name / preferred name / phone number / date of birth):
  1. Click Edit on the right of the Personal details section.
  2. Update the fields you need.
  3. Click Save to submit (shows “Saving” while in progress), or Cancel to discard the change. A successful save shows “Profile updated”.
Edit address (country of residence / home address / city / state-province / postcode):
  1. Click Edit on the right of the Address section.
  2. Update the fields you need.
  3. Click Save to submit, or Cancel to discard.
Change your login email:
  1. Click Update next to the email at the top to open the Change login email dialog.
  2. Fill in the New email field with the new address and click Confirm.
  3. The system sends a confirmation email to the new address and shows “Please check your email” — click the verification link in that email to complete the change; the link is valid for 1 hour.
  4. After clicking Confirm, you’re signed out of the current session and need to sign in again with the new email.
Retake the product tour: click Take the product tour again on the card at the bottom of the page — it replays the 6-step product tour from the Overview page shown at login.

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Fields and statuses

Top identity section: Personal details: Address: (labels differ slightly between view and edit modes but refer to the same field) Change login email dialog:

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Edge cases and troubleshooting

  • Can’t save personal details: First name and Last name are required — leaving them blank blocks the save; Preferred name, Phone number, and Date of birth can be left blank.
  • Can’t pick recent years for date of birth: the date picker only allows dates that make you 18 or older (you can go back to 1920) — the most recent 18 years are unselectable.
  • Signed out after changing email: changing your login email requires verifying via the link in the new inbox; once confirmed, the system signs you out — sign back in with the new email.
  • Verification link expired: the email confirmation link is only valid for 1 hour; after that, start the change again.
  • No green checkmark next to the email: means the email isn’t verified yet; a green checkmark indicates it is verified.
  • Save / change email fails with an error: follow the error message shown and retry later; contact support if it persists.
  • Avatar shows initials: you haven’t uploaded an avatar yet, so the system generates a placeholder from your initials.

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Common questions (Q&A)

  • Q: Where do I edit my personal information? A: Left nav Settings -> Profile — click Edit in the Personal details and Address sections respectively, make changes, and save.
  • Q: How do I change my name / phone / date of birth? A: Click Edit in the Personal details section, update first name, last name, preferred name, phone number, or date of birth, then click Save.
  • Q: How do I change my address? A: Click Edit in the Address section, update country of residence, home address, city, state/province, or postal code, then save.
  • Q: How do I change my login email? A: Click Update next to the email at the top, enter the new email and confirm, then click the verification link in the new inbox’s email (valid 1 hour) to complete the change; you’ll need to sign in again with the new email afterward.
  • Q: Why was I signed out after changing my email? A: Changing your login email requires re-verifying your identity — once complete, the system signs you out; sign back in with the new email.
  • Q: How long is the email verification link valid? A: The confirmation email’s verification link is valid for 1 hour; after it expires, start the change again.
  • Q: Are first and last name required? A: Yes, First name and Last name are required; Preferred name, Phone number, and Date of birth can be left blank.
  • Q: Why can’t I pick a date of birth in recent years? A: The date picker only allows dates making you 18 or older; the most recent 18 years are unselectable.
  • Q: What does the green checkmark next to the email mean? A: It means the login email has been verified; no checkmark means it isn’t verified yet.
  • Q: What’s “preferred name”? A: The name you go by day to day — it’s optional and can be left blank.
  • Q: What does the “Last login” line show? A: The time and IP address of your most recent login.
  • Q: How do I retake the onboarding tour? A: Click Take the product tour again at the bottom of the Profile page to replay the 6-step tour from the Overview page.
  • Q: Where do I see my account ID / role / two-factor authentication? A: Not on this page — check the Team and Security settings pages for those.