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What this is

This is the Orders page under the Crypto module in the merchant dashboard (left nav Crypto → Orders; page subtitle “Track buy, sell, and swap orders”). Here you view and track all kinds of crypto orders — buy, sell, convert, deposit, withdrawal (send), internal transfer in/out, and more — filterable by date, type, status, and asset (coin), searchable by reference or coin, with details for any order and export support. Come here to look up a buy/sell/convert record, check an order’s progress, or export for reconciliation.

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Steps

Open the order list:
  1. In the left nav, click Crypto.
  2. Open the Orders page; the list shows all orders on your account by default.
Filter and search (toolbar, left to right):
  1. Date: open it and use the From and To calendars to pick a start and end date, narrowing by creation time.
  2. Type: choose an order type — All Types, Buy, Sell, Swap, Withdrawal, Deposit, Transfer in, Transfer out (single select).
  3. Status: choose an order status — All Statuses, Completed, Pending, Failed (single select).
  4. Asset: filter by coin (crypto or fiat); once a coin is selected, the stats bar also shows that coin’s Total volume.
  5. Reference search: search by reference number or coin (placeholder “Search by reference or currency…”).
  6. Active filters appear as tags in the Filtered by area; click the “x” on a tag to remove it, or click Clear all to clear everything.
View a single order’s details:
  1. Click a row (or its ”…” menu → View details).
  2. The Order Details panel slides in from the right, showing amount, status, type, reference, From/To, fees, blockchain details, timeline, and more.
Export:
  1. Check the order rows to export (the header checkbox selects all on the current page).
  2. A bulk-action bar appears at the top; click Export selected to export a CSV file (with reference, type, source/destination amount and coin, date, status, and fee columns).
View the trend chart: click Show chart to the right of the stats bar to expand a chart of daily order counts over the last 3 months (switches to that coin’s daily order volume once an asset is selected); click Hide chart to collapse it.

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Fields and statuses

List columns: Order types (shown as list badges): Order status:
Stats bar summary: Total orders, Completed, Pending, and Failed counts; once you select an asset (coin), the bar also shows that coin’s Total volume.
Order Details panel fields: reference number, status, type, created date, From, To, processing fee, network fee, quote ID, request ID, completed time, updated time; buy/sell/convert orders additionally show Exchange rate and the amount you received; deposit/withdrawal orders show network, confirmations, from address, to address, and transaction hash under Blockchain Details; a Timeline is shown if there is transfer history.

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Edge cases and troubleshooting

  • List shows “No orders yet”: the account has no orders yet; the hint reads “Orders will appear here once activity begins.” — an order appears only after a buy/sell/convert/deposit/withdrawal, etc. happens.
  • Filtering shows “No orders match your filters”: no orders match the current filters; the hint reads “Try adjusting your filter criteria.” — click Clear filters or Clear all and look again.
  • You want to see orders for a specific coin: use the toolbar’s Asset filter to select that coin; once selected, the stats bar shows that coin’s total volume.
  • You want to export orders: check the order rows, then click Export selected on the bulk-action bar to export a CSV.
  • Fee doesn’t show when it’s 0: the processing fee / network fee on the order details only appear when greater than 0; they’re omitted if there’s no fee.
  • Blockchain details only shown for deposits/withdrawals: network, confirmations, from/to address, and transaction hash only appear for crypto deposit or withdrawal orders that have this data; buy/sell/convert orders don’t show this section.

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Common questions (Q&A)

  • Q: Where do I see my crypto orders? / How do I check my buy, sell, or convert history? A: Left nav Crypto → Orders page; the list shows all your orders, filterable by date/type/status/asset.
  • Q: What order types are there? A: Buy, Sell, Convert (Swap), Deposit, Send (withdrawal), Internal Transfer In, Internal Transfer Out.
  • Q: What order statuses are there? A: Completed, Processing, Pending, Failed, Cancelled.
  • Q: What does “Pending / Processing” mean? A: The order hasn’t completed yet — it’s waiting or being processed; check back later or refer to the timeline in the details panel.
  • Q: How do I filter orders by buy / sell / convert? A: In the toolbar’s Type filter, choose the corresponding type (Buy, Sell, Swap, Withdrawal, Deposit, Transfer in, Transfer out) — single select.
  • Q: How do I see orders for just one coin (e.g. USDT / BTC)? A: Use the toolbar’s Asset filter to select that coin; once selected, the stats bar also shows that coin’s total volume.
  • Q: How do I search orders by reference number or coin? A: Use the toolbar’s Reference search box and enter the reference number or coin.
  • Q: How do I export orders? What format? A: Check the order rows, then click Export selected on the bulk-action bar to export a CSV file (with reference, type, amount, coin, date, status, and fee columns).
  • Q: How do I see an order’s details / exchange rate / fees? A: Click the row (or ”…” → View details); the Order Details panel on the right shows amount, exchange rate, processing/network fees, created and completed time, and more.
  • Q: Where do I find “From address / To address / transaction hash / confirmations” for an order? A: On a crypto deposit or withdrawal order’s details panel, under Blockchain Details: network, confirmations, from address, to address, and transaction hash.
  • Q: What do the “From” and “To” columns mean? A: From = the amount and coin paid out (source); To = the amount and coin received (destination); credit-type orders show green ”+” in From.
  • Q: How do I see order trends / how many orders per day? A: Click Show chart to the right of the stats bar to expand daily order counts over the last 3 months (shows that coin’s daily order volume once an asset is selected).
  • Q: What step is this order at right now / when will it complete? A: That’s real-time, per-order progress — refer to the status and timeline shown in the order details panel; this material doesn’t provide case-specific conclusions.