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What this is

This is the Business page under Settings > Business in the merchant dashboard (also called business info / company info, subtitle “Manage your business information and branding”). It centralizes your company’s on-file profile with UQPAY across three sections: Business details (company registration info), Business ownership (representative information), and Primary contact (customer contact and account manager). Come here to check your registration number, company type, date of incorporation, view representative details, or maintain your customer-side contact. Most of this information is collected during onboarding/review and is read-only on this page — only Customer contact under Primary contact can be edited directly.

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Steps

View company information:
  1. In the left nav, go to Settings -> Business.
  2. The page shows Business details, Business ownership, and Primary contact top to bottom — just scroll through.
Edit the customer contact (Primary contact > Customer contact):
  1. Click Edit in the top-right of the Primary contact card (requires the relevant permission; the button is hidden if you don’t have it).
  2. Update Name, Email, and Phone.
  3. Click Save to submit, or Cancel to discard changes. A successful save shows “Primary contact saved”; a failure shows “Failed to save changes”.

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Fields and statuses

Business details (read-only, from onboarding): Possible Company type values: Sole proprietorship, Limited company, Partnership, Listed, Others. Possible Company size values: 0-1 employee, 2-10 employees, 11-50 employees, 51-200 employees, More than 200 employees. Business ownership (representative card, read-only): Possible Owner type values: Beneficial owner & Director, Beneficial owner, Director, Authorized Representative, Other. Primary contact: split into two groups, Customer contact and Account manager.

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Edge cases and troubleshooting

  • A field shows ”---”: that information hasn’t been registered yet, or is empty.
  • Want to edit Business details or representative info but there’s no edit control: this information is collected during onboarding/review and is read-only on this page — it can’t be self-edited here; contact support or your account manager for corrections.
  • Can’t see the “Edit” button (Primary contact): your account lacks permission to edit business information — ask an admin to grant it.
  • Account manager shows UQPAY’s generic support contact: this means a dedicated account manager hasn’t been assigned to your account yet, so the page falls back to UQPAY support’s general contact email and phone; once a dedicated account manager is assigned it will update to their details.
  • Information still loading: card rows show a placeholder skeleton first, then the actual content shortly after.

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Common questions (Q&A)

  • Q: Where do I see our company information? / How do I check our registration details? A: Left nav Settings -> Business; the Business details section shows registration number, company type, industry, company size, date of incorporation, company website, company description, address, and more.
  • Q: Can I edit the company information on this page? A: Business details and representative information are onboarding-registered data — this page is read-only for them and they can’t be edited here; contact support or your account manager for corrections. Only Customer contact under Primary contact can be self-edited.
  • Q: How do I update our contact person / contact details? A: Click Edit in the top-right of the Primary contact card, update Name/Email/Phone, then click Save; no Edit button means your account doesn’t have that permission.
  • Q: Why can’t I see the “Edit” button? A: Editing the customer contact requires a permission your account doesn’t currently have — ask an admin to grant it.
  • Q: What are the possible “Owner type” values? A: Beneficial owner & Director, Beneficial owner, Director, Authorized Representative, Other — this reflects the representative’s role at the company.
  • Q: Why does the Account manager row show UQPAY support instead of a specific person? A: It means a dedicated account manager hasn’t been assigned to your account yet, so the page temporarily shows UQPAY support’s general contact; it updates once one is assigned.
  • Q: What do Company type / Company size show? A: Company type is the legal entity type (Sole proprietorship / Limited company / Partnership / Listed / Others); Company size is an employee headcount range (e.g. 2-10 employees, 11-50 employees), both from onboarding.
  • Q: What does ”---” in a field mean? A: It means that information hasn’t been registered or is empty — not an error.
  • Q: What’s the icon next to the account manager’s name? A: It’s a LinkedIn link — click it to verify that account manager’s identity on LinkedIn.