What this is
This is the All transactions page under the Payment (acquiring) module in the merchant dashboard (left nav Transactions → top All transactions tab, with a sibling Refunds tab; page title “Transactions”, subtitle “Monitor and manage transactions and refunds”). Merchants use this page to view every acquiring payment on the account, filter by date, amount, status, currency, payment method, or keyword, open any payment for full details, perform refund, cancel, or add-to-block-list actions on eligible payments, and export payment reports. Use this page to look up a specific payment, find one by order number or customer email, see why a payment failed, or issue a customer refund.Steps
Open and browse the payment list:- In the left nav, click Transactions.
- Select the All transactions tab at the top (the sibling Refunds tab is a separate refund list page).
- The list shows the last 3 months of payments by default; narrow it down with the filter bar at the top.
- Date: choose a time range (last 3 months by default, or select All time or a custom start/end date).
- Amount: set a min/max amount range.
- Status: check one or more payment statuses, multi-select supported (see table below).
- Currency: check one or more currencies. Selecting a single currency is required for the status bar to show an Amount total and for the chart to display by amount.
- Payment method: check one or more payment methods (Card, various wallets, etc.).
- Search: search by Payment ID, Merchant order ID, or customer email.
- Active filters appear as tags in the Filtered by row; click the “x” on a tag to remove it, or click Clear all to clear everything.
Fields and statuses
List columns:
Payment status:
“Pending” in the status bar is an aggregate figure: it rolls up all “in-progress” statuses — Pending, Requires payment method, Requires customer action, and Requires capture.Status bar metrics:
Payment details panel sections:
- Transaction Overview: Payment ID, Merchant order ID, Account ID, Type, Customer email, Description, plus amount and status.
- Payment Breakdown: Payment amount, Processing fee, Net amount, Net settlement time.
- Payment Method: Method; card payments also show card number, expiry, card type, country, and billing address.
- Details: Created, Completed, Last updated, and Risk evaluation (Normal or Blocked).
- Recent Activity: a timeline of this payment’s status changes.
Edge cases and troubleshooting
- List shows “No payments yet”: the account has no payment records yet; the hint reads “Payments will appear here once activity begins.”
- “No payments match your filters”: the current filter has no matches; the hint reads “Try adjusting your filter criteria.” Click Clear filters or Clear all and try again.
- Status bar doesn’t show an “Amount” total / chart’s amount view is grayed out: select a single currency in the Currency filter first; with multiple or no currencies selected, only counts are shown (message: “Select one currency to view amount”).
- No “Refund” or “Cancel” in the ”⋯” menu: this payment currently can’t be refunded/cancelled, or your account lacks the relevant permission.
- Refund amount won’t submit / gets blocked: the refund amount must be greater than 0 and not exceed the Refundable Amount — exceeding it triggers “Exceeds the refundable amount.”
- Bulk-selection export has a cap: up to 100 rows can be checked for export at a time; once the cap is reached you can’t check more, and the UI shows a message that the limit has been reached.
- Reference ID / Order ID too long to display fully: the list truncates these values — hover the row and use the inline copy button, or use Copy Payment ID / Copy Order ID from the ⋯ menu.
Common questions (Q&A)
- Q: Where do I see my payment / transaction records? A: Left nav Transactions → top All transactions tab — the list shows every acquiring payment on the account.
- Q: How do I find a payment by order number / customer email? A: Use Search at the top, which supports searching by Payment ID, Merchant order ID, or customer email.
- Q: What payment statuses are there? A: Requires payment method, Requires customer action, Requires capture (funds authorized, awaiting capture), Pending, Succeeded, Refunded, Cancelled, Failed.
- Q: What does status “Requires customer action” mean? A: This payment is waiting on the customer to complete extra verification or action (e.g. 3D Secure) and hasn’t gone through yet.
- Q: How do I refund a customer? A: Find the payment, click Refund from the ⋯ menu or the details panel, enter the refund amount, select a reason, and click Refund to submit. Refunds generally appear on the customer’s statement within 5-10 days.
- Q: Can I refund more than the original payment amount? A: No — you can only refund up to the Refundable Amount; anything over that is blocked.
- Q: How do I cancel a payment? A: Click Cancel from the ⋯ menu or the details panel, then confirm (requires cancel permission, and the payment must currently be cancellable).
- Q: Why don’t some payments show “Refund” or “Cancel”? A: That payment’s current status doesn’t support refund/cancel, or your account lacks the corresponding permission.
- Q: Why doesn’t the “Amount” figure show in the stats? A: The amount total only shows when the Currency filter has a single currency selected; with multiple or none selected, only counts are shown.
- Q: How do I export payment data / reports? A: Click Export in the top right, generate a payment report by date type and currency in the “Export report” dialog — it’s generated asynchronously and downloadable from the Reports page once ready; or check rows and click Export selected to export those directly.
- Q: What does “Add to block list” do? A: It blocks a card number/email/IP so future charges with the same characteristics are blocked, with an optional auto-removal timer; use it only when you’re confident the party isn’t a legitimate customer.
- Q: What does “Blocked” mean under “Risk evaluation” in the details? A: It means this payment’s risk evaluation result is “Blocked”; “Normal” means the evaluation result is normal.
- Q: What’s the difference between All transactions and the Refunds tab? A: All transactions lists every acquiring payment; Refunds is a separate list of refund records.
- Q: What exact step is this payment at / when will it post? A: This is a single payment’s real-time progress — refer to the status and Recent Activity timeline in the details panel; this corpus doesn’t provide case-by-case conclusions.