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What this is

This is the Hardware Orders page under Terminal in the Payment module of the merchant dashboard (left nav Terminal → top Hardware Orders tab; page subtitle “Track hardware orders and deliveries”; sibling tabs include Locations and POS Devices). Here you view your placed POS/terminal hardware orders, filter by status and date, open an order to see its details and delivery progress, and reorder devices via Shop in the top right. Use this page to check whether your ordered devices have shipped, find a tracking number, see the estimated delivery date, or order more devices.

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Steps

Open and view orders:
  1. In the left nav, go to Terminal, then select the Hardware Orders tab at the top.
  2. The list shows orders within the selected date range by default; narrow it down using the toolbar filters.
Filter and search:
  1. Date range: shows roughly the last 3 months by default; choose custom start/end dates or All time.
  2. Status filter: check order statuses (Pending / Processing / Shipped / Delivered) to narrow the list.
  3. Search: search by Order ID or tracking number (placeholder “Search by order ID, tracking…”).
  4. Active filters appear as tags under Filtered by; click the “x” on a tag to remove it, or click Clear all to clear everything.
View a single order’s details:
  1. Click a row (or open the row’s ⋯ menu → View details) to slide in the Order Details panel.
  2. The panel shows the order overview, order total and estimated delivery, shipping information, tracking number, and delivery timeline.
Export:
  1. Click Export in the toolbar to export the currently filtered orders as a CSV file.
  2. Or check one or more rows in the list and click Export selected to export only the selected orders.
Reorder devices: click Shop in the top right to open the “Order Devices” dialog and place an order in three steps — ① select devices and quantity → ② Continue to Shipping to enter a shipping address → ③ Review Order, then click Place Order. Shipping is free.

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Fields and statuses

List columns: Order status:
The status bar at the top summarizes counts by status: Total, Pending, Processing, Shipped, Delivered. A small number of orders may show Cancelled.
Order Details panel fields:
  • Order Overview: Order ID, status, Items, Order Date.
  • Order Total / Est. Delivery: this order’s amount and estimated delivery date.
  • Shipping Information: Contact Name, Street Address, City, State / Province, Postal Code, Country, Phone (masked, e.g. +65 9***4567).
  • Tracking: tracking number; shows “Not yet available” before shipment.
  • Delivery Timeline: progress nodes Order placed → Processing → Shipped → Delivered, with the current node labeled “In transit.”
Row-level ”⋯” menu: View details, Track shipment.

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Edge cases and troubleshooting

  • List shows “No orders yet”: the account has no hardware orders yet; the hint reads “Orders will appear here once activity begins.” Click Shop in the top right to place one.
  • “No orders match your filters”: the current status/date/search filter has no matches; the hint reads “Try adjusting your filter criteria.” Click Clear filters or Clear all and try again.
  • Tracking column shows ”—” / order details show “Not yet available”: the order hasn’t shipped yet — a tracking number is generated once it does.
  • Phone number only partially shown: the shipping phone number is masked for privacy — this is expected.
  • Want to order more devices: click Shop in the top right, then select devices/quantity → enter shipping address → review → Place Order — three steps, shipping is free.
  • Shipping information errors when submitting an order: Contact Name, Address Line 1, City, Postal Code, Country, and Phone Number are required — any missing field is flagged in red beneath it; complete them all before continuing.

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Common questions (Q&A)

  • Q: Where do I see hardware orders? / How do I check my POS machine orders? A: Left nav Terminal → top Hardware Orders tab — the list shows your hardware orders, filterable by status, date, or order ID/tracking number.
  • Q: Has my device shipped / what’s the tracking number? A: Check the Tracking column in the list, or open the order details; ”—” or “Not yet available” means it hasn’t shipped yet — a tracking number appears once it does.
  • Q: What order statuses are there and what do they mean? A: Pending (awaiting processing), Processing (being prepared), Shipped (in transit), Delivered (received); a small number of orders may show Cancelled.
  • Q: How do I order more POS devices / hardware? A: On the Hardware Orders page, click Shop in the top right, then: select devices and quantity → enter shipping address → review order → Place Order. Shipping is free.
  • Q: What do I need to fill in to order devices? A: In shipping information, Contact Name, Address Line 1, City, Postal Code, Country, and Phone Number are required; State/Province and Address Line 2 are optional.
  • Q: How do I export hardware orders? A: Click Export in the toolbar to export the currently filtered orders as CSV; or check rows and click Export selected to export only those.
  • Q: How do I find an order by order number or tracking number? A: Use the search box in the toolbar and enter the Order ID or tracking number.
  • Q: When is my order expected to arrive? A: Open the order details — Est. Delivery shows the estimated delivery date, and the Delivery Timeline shows current progress.
  • Q: Why is my shipping phone number only partially shown? A: For privacy, the shipping phone number is masked — this is expected.
  • Q: What step is this order at exactly / when will it actually arrive? A: This is a real-time status for an individual order — refer to the status and delivery timeline in the order details panel; this corpus doesn’t provide case-by-case conclusions.