Some email may be delayed, or be flagged as SPAM. If the email hasn’t arrived within one hour, please contact UQPAY at cs@uqpay.com.Documentation Index
Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
Use this file to discover all available pages before exploring further.
Getting Started
Card Issuing
- Creating and Managing Cards
- Can Personal Bank Card Be Used for Withdrawal?
- Are There Fees for Issuing a Refund?
- Which International Credit Card Payment Does UQPAY Support?
- Why I Failed Adding Bank Card to UnionPay App?
- Alipay Debit Card Quick Payment Limits
- WeChat Pay Credit Card Quick Payment Limits
- WeChat Pay Debit Card Quick Payment Limits
- UnionPay Card Online Payment Limits
- Alipay Credit Card Quick Payment Limits
DPT Ramp
Global Account
- Supported Countries for Collection
- Apply for Named Sub-Account
- Virtual Account Application and Management
- Supported Countries and Territories for SG Users
- Supported Countries and Territories for AU Users
- Countries Where Our Customer Can Be Incorporated and Get a Named Account
- Countries from Which Customers Can Receive Funds into Their Named Account
- What Currencies Can I Use to Collect Locally?
- Where Can I Collect CAD/USD/GBP/EUR Funds From?
- Countries Supporting Local Routes
- Wallet & Fund Management
Payments & FX
- COBO & POBO Currency List
- FX Currency List
- Payment Tracking and Universal Confirmations
- Currency Triangulation
- Faster Currency Conversions
- FX Timelines
- Why the Debited Amount Is Different from the Original Payment
- Which Exchange Rate Will Be Used to Settle the Transaction
- Transaction Limits
- Can Successful Transaction Be Refunded or Cancelled
- Applicable Time Periods for Cancellation of Transactions, Pre-Auth, and Refunds
- Why I Didn't Receive Instant Rewards After Making UnionPay QR Code Payment
- When Will Refund Arrive
- Can Corporate Account Be Used for UnionPay eBank Payment
- Does UQPAY Provide Overseas Local Payment Methods
- Why I Didn't Receive Instant Rewards for the UnionPay QR Code Payment Made at 11:01pm
- Which Payment Methods Does UQPAY Support
- Does UQPAY Provide Any Products Other Than Payment Solutions
- Why I Failed Paying Outside Chinese Mainland by Presenting UnionPay App QR Code
- Why BOC App Reports Error When Scanning UnionPay QR Code
- Is There Any Limit on the Amount of UnionPay App QR Code Payment
- UnionPay App Shows Transaction Succeeded but Cannot Be Found in UQPAY System
- Why I Received Instant Rewards at 11:35pm but Failed This Afternoon at 2:45pm
- Where to See Instant Rewards Received by Scanning UnionPay QR Code with BOC App
- GrabPay Payment Limits
- Guidance on UQPAY's Transaction Monitoring Processes
- Supported FX Modes
- What Is SWIFT Collections Support Currencies?
- What Payment Types Can I Use to Collect CAD/USD/GBP/EUR Locally?
- Is There a Limit to How Much I Can Collect CAD/USD/GBP/EUR in One Transaction?
- SWIFT Payment Fees
- Payment Trace and Recalls FAQ
- What Currencies Can I Use to Pay Locally?
- Countries to Which a Customer Can Make Payments
- Making Payments to India, Indonesia, Malaysia and the Philippines
- Payments Troubleshooting
- Currency Pairs for Weekend FX Conversions
- Weekend FX Conversion FAQ
- Managing Your Margin
- Why Can't I Get a Rate for My Conversion?
- I Have Booked the Wrong Conversion Date, Can I Change It?
- SWIFT Collections FAQ
- What's Non-Accepted Modes of Funding?
- Supported Countries for Payment
- Payment & FX Services
- Transaction
- Currencies
- Which Currencies Does UQPAY Support?
Acquiring
- What Is a Chargeback?
- During the Dispute
- Responding to Disputes
- Dispute Withdrawals
- Preventing Disputes and Fraud
- Can I Refund the Customer Directly When I Get a Dispute?
- What Is Early Fraud Warnings?
- Can I Refund a Charge to Prevent Fraud?
- What Are Some Ways I Can Prevent Subscription Canceled Chargebacks?
- What Are Some Ways I Can Prevent Product Not Received Chargebacks?
- What Are Some Ways I Can Prevent Credit Not Processed or Product Unacceptable Chargebacks?
- What Are Some Ways I Can Prevent Friendly Fraud?
- What About Other Types of Chargebacks?
- If I Integrate with 3D-Secure, Does This Eliminate the Possibility of Fraud?
- If I See High Fraud on 3DS Charges, What Should I Do?
- How Can Using Auth and Capture Prevent Fraud?
- Dispute Network Reason Codes Categorization
- Create a Secondary (Tier-2) Merchant
- How to Create New Acquiring Account with UQPAY
- Can I Edit the Response or Submit Additional Files After Submit?
Account & Security
- Why the System Reports Wrong Account or Password When These Are Both Correctly Entered
- How to Reset UQPAY Login Password
- Where Will the Funds Go? Will Funds Automatically Be Withdrawn to Bank Account?
- Why Account Available Balance Is Negative
- Why Consumer Is Informed of Balance Insufficient When There Is Actually Enough Money
- What Is Operation Password
- Unfamiliar IP Address Found in Account Recent Activity, What to Do
- Forgot UQPAY Login Password, What to Do
- Forgot Operation Password, What to Do
- How to Change Operation Password
- How Long Does MFA Verification Code Stay Valid
- Why the System Reports That Password Needs to Be Changed
- How to Unbind Virtual MFA Device
- Why the System Reports Incorrect Verification Code
- How to Use MFA Apps
- What Is MFA
- How to Enable Account Two-Step Verification
- Where to Download MFA Apps
- What Is Virtual MFA Device
- Can Login Email Be Changed
- UQPAY Account Failed to Pass Review, What to Do
- Will the Account Be in My Name
- Your UQPAY Account
- Reports
- How Does UQPAY Ensure Fund Security
- What Else Should Be Done After Two-Step Verification Being Enabled
- Is It Secure to Provide Company Information for UQPAY
- Can Information Be Edited After Successful Registration
- How Long Will It Take to Review the Submitted Information
- What Documents Are Needed to Onboard a Corporate
- Non-Permitted Activity
- Restricted Countries
- Wire Transfer Regulations (WTR2)
- Permitted Jurisdictions
Pricing & Billing
Troubleshooting
Troubleshooting
Why Haven't I Received the Email on Successful Registration?
What to do if you don’t receive the UQPAY registration confirmation email.
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