> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Dispute Network Reason Codes Categorization

> Complete reference of Visa and Mastercard dispute reason codes with descriptions.

## Visa

| Code   | Description                                        |
| ------ | -------------------------------------------------- |
| 13.6   | Credit not processed                               |
| 13.7   | Cancelled Merchandise/Services                     |
| 12.6.1 | Duplicate processing                               |
| 12.6.2 | Paid by other means                                |
| 33     | Fraud analysis request                             |
| 10.1   | EMV Liability Shift Counterfeit Fraud              |
| 10.2   | EMV Liability Shift Non-Counterfeit Fraud          |
| 10.3   | Other Fraud - Card Present Environment             |
| 10.4   | Other Fraud - Card Absent Environment              |
| 10.5   | Visa Fraud Monitoring Program                      |
| 28     | Request for copy bearing signature                 |
| 30     | Cardholder request due to dispute                  |
| 34     | Legal process request                              |
| 11.1   | Card Recovery Bulletin                             |
| 11.2   | Declined Authorization                             |
| 11.3   | No Authorization                                   |
| 12.1   | Late Presentment                                   |
| 12.2   | Incorrect Transaction Code                         |
| 12.3   | Incorrect Currency                                 |
| 12.4   | Incorrect Account Number                           |
| 12.5   | Incorrect Amount                                   |
| 12.7   | Invalid Data                                       |
| 13.8   | Original Credit Transaction Not Accepted           |
| 13.1   | Merchandise/Services Not Received                  |
| 13.9   | Non-Receipt of Cash or Load Transaction Value      |
| 13.3   | Not as Described or Defective Merchandise/Services |
| 13.4   | Counterfeit Merchandise                            |
| 13.5   | Misrepresentation                                  |
| 13.2   | Cancelled Recurring                                |

## Mastercard

| Code | Description                                                                                                                                                                                                                           |
| ---- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 4860 | Credit Not Processed; Timeshares; Credit Posted as a Purchase                                                                                                                                                                         |
| 4834 | Transaction Amount Differs; Cardholder Debited Multiple Times; ATM Disputes; Loss/Theft/Damages Charges; Late Presentment; POI Currency Conversion; Merchant Credit Errors; Improper Surcharge; Unreasonable Amount (EEA only)        |
| 6341 | Fraud investigation                                                                                                                                                                                                                   |
| 4837 | No Cardholder Authorization                                                                                                                                                                                                           |
| 4849 | Questionable Merchant Activity                                                                                                                                                                                                        |
| 4870 | Chip Liability Shift                                                                                                                                                                                                                  |
| 4871 | Chip Liability Shift - Lost/Stolen/Never Received Issue Fraud                                                                                                                                                                         |
| 6305 | Cardholder does not agree with amount billed                                                                                                                                                                                          |
| 6322 | Request Transaction Certificate for chip transaction                                                                                                                                                                                  |
| 6323 | Cardholder needs information for personal records                                                                                                                                                                                     |
| 6342 | Potential chargeback or compliance documentation required                                                                                                                                                                             |
| 6343 | IIAS Audit (healthcare transactions only)                                                                                                                                                                                             |
| 6390 | Syntax error return                                                                                                                                                                                                                   |
| 4808 | General Chargeback AND General Arbitration Chargeback                                                                                                                                                                                 |
| 4807 | Deprecated                                                                                                                                                                                                                            |
| 4812 | Account number not on file                                                                                                                                                                                                            |
| 4859 | Addendum, No-show, ATM Dispute; German Domestic Rule; No-show Hotel Charge                                                                                                                                                            |
| 4831 | Transaction Amount Differs; Multiple Debits; Currency Exchange Errors                                                                                                                                                                 |
| 4842 | DEPRECATED: Late Presentment                                                                                                                                                                                                          |
| 4846 | DEPRECATED: POI Currency Conversion                                                                                                                                                                                                   |
| 4901 | Required Documentation Not Received for Second Presentment                                                                                                                                                                            |
| 4902 | Documentation Received was Illegible                                                                                                                                                                                                  |
| 4903 | Scanning error - Unrelated Documents or Partial Scan                                                                                                                                                                                  |
| 4905 | Acquirer Reference Data Does Not Match or Invalid                                                                                                                                                                                     |
| 4908 | Invalid Acquirer Reference Data; Documentation Received                                                                                                                                                                               |
| 4855 | Transaction Did Not Complete                                                                                                                                                                                                          |
| 4853 | General Defective/Not as Described; Goods/Services Not Provided; Failed Travel Merchant; Digital Goods; Credit Not Processed; Counterfeit Goods; Recurring Transaction Disputes; No-show Hotel; Timeshares; Credit Posted as Purchase |
| 4841 | Digital Goods; Canceled Recurring/Digital Transactions; Recurring Transaction Disputes                                                                                                                                                |
| 6321 | Cardholder does not recognize transaction                                                                                                                                                                                             |
| 4863 | Cardholder Does Not Recognize - Potential Fraud                                                                                                                                                                                       |