> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Account Available Balance Is Negative

> Understand why your UQPAY account balance may show a negative amount.

Your account balance becomes negative when the total value of cancelled or refunded orders exceeds the amount from payment orders.

You can monitor this by reviewing your order records and statement within the UQPAY system. For further assistance, contact UQPAY support.