> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Transactions (Global Accounts)

> The merchant dashboard Global Accounts > Transactions page (left nav Global accounts -> top Transactions tab -> /global-accounts/transactions) — view all banking transactions on the account (deposits, transfers, conversions, swaps, buy/sell, fees, refunds, etc.), filter by type, status, date, currency, reference, or account number, view a single transaction's details, and export for reconciliation.

## What this is

This is the **Transactions** page under the **Global Accounts** module in the merchant dashboard (left nav **Global accounts**, then the page has two top tabs, **Balances** and **Transactions** — click **Transactions** to get here; you can also arrive from the Balances tab by clicking a currency's balance, which usually pre-filters to that currency). Page title **Transactions**, subtitle **Track and manage all banking transactions**.

This page rolls up every money movement on your global accounts into one list — deposits, transfers, conversions, swaps, buys/sells, fees, refunds, and other credit/debit types all live here. Use it to look up a specific transaction, filter by criteria, view a single transaction's details, and export a reconciliation report. Come here to reconcile account activity, find a specific credit/debit, or check activity by currency.

## Steps

Open the transaction list:

1. In the left nav, click **Global accounts**.
2. Click the **Transactions** tab at the top of the page (the other tab in the same row is **Balances**).
3. The list shows all of the account's transactions by default.

View by currency (the currency shortcuts at the top, i.e. "view in" a given currency):

1. Click any button in the row of currency buttons at the top (USD / EUR / GBP / SGD / HKD / JPY / CNY / AUD) — the stat bar then shows figures in that currency's own units.
2. Click **All** to aggregate across all currencies; the stat bar then shows only transaction **counts** (no FX involved), with the hint "Aggregate across all currencies (counts only — no FX)."

Filter and search (toolbar):

1. **Type**: check one or more transaction types to filter by (multi-select; see the table below).
2. **Scope**: filter by **House account** / **Clients account**.
3. **Currency**: filter by one or more currencies.
4. **Date**: pick a start/end date range, with an option to filter by **Create date**, **Settlement date**, or **Completed date**.
5. **Status**: check one or more transaction statuses to filter by (**All statuses** / **Completed** / **Pending** / **Failed** / **Cancelled**; multi-select).
6. **Reference**: search for a single transaction by reference ID.
7. **Account number**: search by account number.
8. Active filters appear as tags in the **Filtered by** area; click the "x" on a tag to remove it, or click **Clear all** to reset.

View a single transaction's details: click any row (or that row's **...** menu -> **View details**) to slide out that transaction's details panel, showing the full information for its type (e.g. deposit details, transfer details, conversion details). The **...** menu also has **Copy reference** to copy the reference number.

Export for reconciliation: click **Export** in the toolbar to open the export dialog and generate a reconciliation report. You can also check the checkboxes on the left of the table to select specific rows, then click **Export selected** to export just those records.

## Fields and statuses

**Stat bar** (above the list):

| Field     | Meaning (merchant view)                 | Notes                                                                                                          |
| --------- | --------------------------------------- | -------------------------------------------------------------------------------------------------------------- |
| Total in  | Total credits for the selected currency | Shows the currency amount when one currency is selected; shows a **count** of credits when **All** is selected |
| Total out | Total debits for the selected currency  | Shows the currency amount when one currency is selected; shows a **count** of debits when **All** is selected  |
| Completed | Number of completed transactions        |                                                                                                                |

> When a single currency is selected, click **Show chart** / **Hide chart** to expand a chart of that currency's recent daily cumulative credits/debits. In cross-currency **All** mode, no chart is offered (the figures are counts, not amount aggregates).

**List columns:**

| Column          | Meaning (merchant view)                          | Notes                                   |
| --------------- | ------------------------------------------------ | --------------------------------------- |
| Reference       | The transaction's reference number               | Copyable inline                         |
| Status          | The transaction's current status, see below      |                                         |
| Create time     | When the transaction was created                 |                                         |
| Settlement time | When the transaction settled                     | Shows "-" if not applicable             |
| Complete time   | When the transaction completed                   | Shows "-" if not applicable             |
| Type            | The transaction type, see below                  |                                         |
| Account name    | The account name associated with the transaction |                                         |
| Amount          | The transaction amount and currency              | Credits shown with "+", debits with "-" |

**Transaction types:**

| Type        | Meaning (merchant view)            |
| ----------- | ---------------------------------- |
| Deposit     | Funds deposited into the account   |
| Transfer in | Funds transferred into the account |
| Payout      | A payment sent to a payee          |
| Transfer    | A transfer between accounts        |
| Conversion  | Currency conversion (FX)           |
| Swap        | Asset swap                         |
| Buy         | Buy                                |
| Sell        | Sell                               |
| Fee         | Fee charge                         |
| Refund      | Refund credited                    |
| Invoice     | Invoice-related transaction        |
| Adjustment  | Account adjustment                 |

> **Payout** and **Transfer** are two distinct types: Payout is a payment sent out to a payee, while Transfer is a movement of funds between your own accounts.

**Transaction status:**

| Status    | Meaning                       |
| --------- | ----------------------------- |
| Completed | The transaction completed     |
| Pending   | The transaction is processing |
| Failed    | The transaction failed        |
| Rejected  | The transaction was rejected  |
| Cancelled | The transaction was cancelled |

> The status filter dropdown offers: All statuses / Completed / Pending / Failed / Cancelled. The list itself can also show transactions with a **Rejected** status, which currently has no separate entry in the filter dropdown.

## Edge cases and troubleshooting

* **The list shows "No transactions yet"**: the account has no transaction history yet; the hint reads "Transactions will appear here once activity begins."
* **After filtering, "No transactions match your filters"**: the current filters have no matches; the hint reads "Try adjusting your filter criteria." Click **Clear filters** or **Clear all** and try again.
* **After selecting "All," the stat bar shows counts instead of amounts**: across all currencies, no FX conversion is applied — figures are aggregated by count only ("Aggregate across all currencies (counts only — no FX)"); to see actual amounts, click a specific currency at the top to view by that currency.
* **You don't see "Show chart"**: the chart is only offered when a single currency is selected; it's not shown in **All** mode.
* **There are both "Payout" and "Transfer" in the type list**: Payout is a payment sent out to a payee, Transfer is a transfer between your own accounts — pick whichever applies.
* **"Banking session expired. Please sign in again to load real transaction data."**: your login session has expired; sign in again to load real transaction data.
* **Want to copy a reference number / amount**: use the inline copy button on the row, or that row's **...** menu -> **Copy reference**.

## Common questions (Q\&A)

* **Q: Where do I see my account's transaction history?** A: Left nav **Global accounts**, then click the **Transactions** tab at the top — the list is all of that account's transaction history.
* **Q: Are Transactions and Balances the same page?** A: They're two tabs under the same **Global Accounts** module — **Balances** shows per-currency balances, **Transactions** shows money movement; click the top tabs to switch.
* **Q: How do I see transactions / amounts for just one currency?** A: Click a currency button at the top (USD/EUR/GBP, etc.) to view by that currency — the stat bar then shows amounts in that currency; you can also use the **Currency** filter in the toolbar.
* **Q: Why does the stat bar only show counts and not amounts?** A: Because **All** is selected across all currencies, no FX conversion is applied and only counts are aggregated; click a specific currency to see its amount.
* **Q: What transaction types are there?** A: Deposit, Transfer in, Payout, Transfer, Conversion, Swap, Buy, Sell, Fee, Refund, Invoice, Adjustment.
* **Q: What's the difference between Payout and Transfer?** A: Payout is a payment sent out to a payee; Transfer is a movement of funds between your own accounts.
* **Q: What transaction statuses are there?** A: Completed, Pending, Failed, Rejected, Cancelled.
* **Q: How do I filter by date? What's the difference between create time and complete time?** A: Use **Date** in the toolbar to pick a start/end range, with the option to filter by Create date, Settlement date, or Completed date — create date is when the transaction was initiated, settlement/complete date is when the funds finished processing.
* **Q: How do I search by reference number or account number?** A: Use **Reference** in the toolbar to search by reference ID, or **Account number** to search by account number.
* **Q: How do I see a transaction's details?** A: Click the row (or **...** -> **View details**) to slide out that transaction's details panel, showing the full amount, timing, counterparty, and other information for its type.
* **Q: How do I export transactions for reconciliation?** A: Click **Export** in the toolbar to open the export dialog and generate a reconciliation report; or select specific rows and click **Export selected** to export just those records.
* **Q: What do Total in / Total out mean?** A: The total credits and total debits for the selected currency; when **All** is selected, these switch to showing the count of credits/debits instead.
* **Q: Where is this transaction right now / when will it land?** A: That's a real-time, case-specific status — go by the status and timestamps in the details panel; this material doesn't provide conclusions for individual cases.