> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> The merchant dashboard Crypto > Orders page — view and track all crypto orders (buy, sell, convert, deposit, withdrawal, internal transfers), with filters by date/type/status/asset, search, order details, and export.

## What this is

This is the **Orders** page under the **Crypto** module in the merchant dashboard (left nav **Crypto** → **Orders**; page subtitle "Track buy, sell, and swap orders"). Here you view and track all kinds of crypto orders — buy, sell, convert, deposit, withdrawal (send), internal transfer in/out, and more — filterable by date, type, status, and asset (coin), searchable by reference or coin, with details for any order and export support. Come here to look up a buy/sell/convert record, check an order's progress, or export for reconciliation.

## Steps

Open the order list:

1. In the left nav, click **Crypto**.
2. Open the **Orders** page; the list shows all orders on your account by default.

Filter and search (toolbar, left to right):

1. **Date**: open it and use the **From** and **To** calendars to pick a start and end date, narrowing by creation time.
2. **Type**: choose an order type — **All Types**, Buy, Sell, Swap, Withdrawal, Deposit, Transfer in, Transfer out (single select).
3. **Status**: choose an order status — **All Statuses**, Completed, Pending, Failed (single select).
4. **Asset**: filter by coin (crypto or fiat); once a coin is selected, the stats bar also shows that coin's **Total volume**.
5. **Reference** search: search by reference number or coin (placeholder "Search by reference or currency...").
6. Active filters appear as tags in the **Filtered by** area; click the "x" on a tag to remove it, or click **Clear all** to clear everything.

View a single order's details:

1. Click a row (or its "..." menu → **View details**).
2. The **Order Details** panel slides in from the right, showing amount, status, type, reference, From/To, fees, blockchain details, timeline, and more.

Export:

1. Check the order rows to export (the header checkbox selects all on the current page).
2. A bulk-action bar appears at the top; click **Export selected** to export a CSV file (with reference, type, source/destination amount and coin, date, status, and fee columns).

View the trend chart: click **Show chart** to the right of the stats bar to expand a chart of daily order counts over the **last 3 months** (switches to that coin's daily order volume once an asset is selected); click **Hide chart** to collapse it.

## Fields and statuses

**List columns:**

| Column    | Meaning (merchant view)                                                                                  | Notes                            |
| --------- | -------------------------------------------------------------------------------------------------------- | -------------------------------- |
| Reference | The order's reference number                                                                             | Copyable inline                  |
| Type      | The order type, see "Order types" below                                                                  | Shown as a colored badge         |
| From      | The amount and coin paid out (source) for this order; credit-type orders show green "+", others show "-" | On-screen label is "From"        |
| To        | The amount and coin received (destination) for this order                                                | On-screen label is "To"          |
| Created   | When the order was created                                                                               | Click the header to sort by time |
| Status    | The order's current status, see "Order status" below                                                     |                                  |

**Order types** (shown as list badges):

| Type                  | Meaning                                                                     |
| --------------------- | --------------------------------------------------------------------------- |
| Buy                   | Buying crypto                                                               |
| Sell                  | Selling crypto                                                              |
| Convert               | Converting between coins (also called "Swap" in the subtitle and elsewhere) |
| Deposit               | Crypto funds credited in                                                    |
| Send                  | Crypto withdrawn / sent out                                                 |
| Internal Transfer In  | Internal transfer into the account                                          |
| Internal Transfer Out | Internal transfer out of the account                                        |

**Order status:**

| Status     | Meaning                              |
| ---------- | ------------------------------------ |
| Completed  | The order is complete                |
| Processing | The order is being processed         |
| Pending    | The order is waiting to be processed |
| Failed     | The order failed                     |
| Cancelled  | The order was cancelled              |

> Stats bar summary: **Total orders**, Completed, Pending, and Failed counts; once you select an asset (coin), the bar also shows that coin's **Total volume**.

**Order Details panel fields**: reference number, status, type, created date, From, To, processing fee, network fee, quote ID, request ID, completed time, updated time; buy/sell/convert orders additionally show **Exchange rate** and the amount you received; deposit/withdrawal orders show network, confirmations, from address, to address, and transaction hash under **Blockchain Details**; a **Timeline** is shown if there is transfer history.

## Edge cases and troubleshooting

* **List shows "No orders yet"**: the account has no orders yet; the hint reads "Orders will appear here once activity begins." — an order appears only after a buy/sell/convert/deposit/withdrawal, etc. happens.
* **Filtering shows "No orders match your filters"**: no orders match the current filters; the hint reads "Try adjusting your filter criteria." — click **Clear filters** or **Clear all** and look again.
* **You want to see orders for a specific coin**: use the toolbar's **Asset** filter to select that coin; once selected, the stats bar shows that coin's total volume.
* **You want to export orders**: check the order rows, then click **Export selected** on the bulk-action bar to export a CSV.
* **Fee doesn't show when it's 0**: the processing fee / network fee on the order details only appear when greater than 0; they're omitted if there's no fee.
* **Blockchain details only shown for deposits/withdrawals**: network, confirmations, from/to address, and transaction hash only appear for crypto deposit or withdrawal orders that have this data; buy/sell/convert orders don't show this section.

## Common questions (Q\&A)

* **Q: Where do I see my crypto orders? / How do I check my buy, sell, or convert history?** A: Left nav **Crypto** → **Orders** page; the list shows all your orders, filterable by date/type/status/asset.
* **Q: What order types are there?** A: Buy, Sell, Convert (Swap), Deposit, Send (withdrawal), Internal Transfer In, Internal Transfer Out.
* **Q: What order statuses are there?** A: Completed, Processing, Pending, Failed, Cancelled.
* **Q: What does "Pending / Processing" mean?** A: The order hasn't completed yet — it's waiting or being processed; check back later or refer to the timeline in the details panel.
* **Q: How do I filter orders by buy / sell / convert?** A: In the toolbar's **Type** filter, choose the corresponding type (Buy, Sell, Swap, Withdrawal, Deposit, Transfer in, Transfer out) — single select.
* **Q: How do I see orders for just one coin (e.g. USDT / BTC)?** A: Use the toolbar's **Asset** filter to select that coin; once selected, the stats bar also shows that coin's total volume.
* **Q: How do I search orders by reference number or coin?** A: Use the toolbar's **Reference** search box and enter the reference number or coin.
* **Q: How do I export orders? What format?** A: Check the order rows, then click **Export selected** on the bulk-action bar to export a CSV file (with reference, type, amount, coin, date, status, and fee columns).
* **Q: How do I see an order's details / exchange rate / fees?** A: Click the row (or "..." → **View details**); the **Order Details** panel on the right shows amount, exchange rate, processing/network fees, created and completed time, and more.
* **Q: Where do I find "From address / To address / transaction hash / confirmations" for an order?** A: On a crypto deposit or withdrawal order's details panel, under **Blockchain Details**: network, confirmations, from address, to address, and transaction hash.
* **Q: What do the "From" and "To" columns mean?** A: From = the amount and coin paid out (source); To = the amount and coin received (destination); credit-type orders show green "+" in From.
* **Q: How do I see order trends / how many orders per day?** A: Click **Show chart** to the right of the stats bar to expand daily order counts over the last 3 months (shows that coin's daily order volume once an asset is selected).
* **Q: What step is this order at right now / when will it complete?** A: That's real-time, per-order progress — refer to the status and timeline shown in the order details panel; this material doesn't provide case-specific conclusions.