> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Verify Address

> The verification flow for an unverified address under Crypto > Addresses in the merchant dashboard, used to prove you own that crypto address — two methods: connect a wallet (MetaMask/WalletConnect) and sign, or send a small transfer from your personal wallet to UQPAY. An address must pass verification before you can withdraw to it.

## What this is

This is the **Verify address** flow page for an address under the **Addresses** page in the **Crypto** module of the merchant dashboard. It's used to prove that you actually own (control) a saved crypto address. **Only a verified address can be withdrawn to** — so if you want to withdraw crypto to an address that hasn't been verified yet, you need to complete verification here first. You can't open this page directly from the left nav — it's reached from an address's action menu on the **Addresses** page.

Verification offers two methods: **Connect your wallet** (sign once with MetaMask or WalletConnect for the address — instant) or **Verify manually** (send a small amount from your own wallet to UQPAY to prove ownership).

## Steps

Start verification:

1. Open **Crypto** → **Addresses**.
2. Find the address to verify, and click the "..." menu on its row.
3. Click **Verify address** to enter the verification page. If this address already has a verification in progress or a previously failed attempt, the menu shows **Continue verification** (a verification transfer is in progress) or **Retry verification** (the last attempt didn't succeed) instead.

Choose a verification method (you'll first see the **Verify address** title with the prompt "Choose one of the following methods to verify your address:"):

1. Select **Connect your wallet** (labeled **Recommended**) or **Verify manually**.
2. Click **Next**.

Method one · Connect your wallet (signature verification):

1. Choose **MetaMask** or **WalletConnect**.
2. Click **Connect and sign**, and authorize the connection in the wallet pop-up.
3. When the connected wallet address matches the address being verified, you'll see **Wallet connected & Address matched**; then sign the verification message in your wallet to finish (the button changes to **Sign to confirm**).
4. If the connected wallet doesn't match the address being verified, you'll see **Address mismatch!** with the **Connected** and **Expected** addresses listed — click **Disconnect and try again** to switch to the correct wallet.

Method two · Verify manually (small transfer):

1. **Choose coin**: select the network and coin (prompt: "Select a coin from the list of supported options."). Note the warning **"Important: Verification deposits expire after 24 hours"** — complete the transfer within 24 hours. Click **Continue to transfer details**.
2. **Make a transfer**: the page shows the exact amount to send (**"SEND THIS AMOUNT"**), the receiving address (**"TO YOUR UQPAY ADDRESS"**, with a QR code), and the network (**"THROUGH THIS NETWORK"**). Go to your own wallet and transfer **strictly using this amount, address, and network**. When done, click **I have made the transfer**; to transfer later, click **I will do it later**.
3. **Wait for confirmation**: you'll land on the **Verifying your address** page — once the system receives your on-chain deposit, verification completes automatically, and you can check the status on the **Addresses** page anytime. Click **Back to the Address Book** to leave for now.

Once verification succeeds, you'll see **Your address has been successfully verified**, and you can click **Withdraw crypto** to start a withdrawal directly, or **Back to the Address Book**.

## Fields and statuses

**Two verification methods:**

| Method              | Description (merchant view)                                                                                                | Notes                                                                                                       |
| ------------------- | -------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- |
| Connect your wallet | Connect MetaMask or WalletConnect and sign, to prove you control the address                                               | Labeled **Recommended**; instant verification, no fees; only shown for addresses on EVM-compatible networks |
| Verify manually     | Send a small amount (about USD 1-5, credited to your UQPAY balance) from your personal wallet to UQPAY, to prove ownership | Compatible with all personal wallets; network fees apply; about 5-30 minutes verification time on average   |

> If neither method is supported for an address, you'll see **"No verification methods available"** with a prompt to contact support.

**The three steps of manual verification:**

| Step                   | Meaning                                                                                                                |
| ---------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| Choose coin            | Select the network and coin to use for the verification transfer                                                       |
| Make a transfer        | Send from your own wallet, using the exact amount, receiving address, and network shown on the page                    |
| Verifying your address | Your transfer has been recorded; the system will automatically complete verification once it sees the on-chain deposit |

**Verification result pages:**

| Result                                      | Meaning                                                                                                                       | Actions available                          |
| ------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------ |
| Your address has been successfully verified | Verification passed; the address can now be used for withdrawals                                                              | Withdraw crypto / Back to the Address Book |
| Verification timed out                      | Your verification deposit couldn't be found (e.g. wrong amount/address/network, or more than 24 hours passed without arrival) | Verify again / Back to the Address Book    |

**The two prompts when connecting a wallet:**

| Prompt                             | Meaning                                                                                   |
| ---------------------------------- | ----------------------------------------------------------------------------------------- |
| Wallet connected & Address matched | The connected wallet address matches the address being verified — you can proceed to sign |
| Address mismatch!                  | The connected wallet isn't the address being verified — disconnect and switch wallets     |

## Edge cases and troubleshooting

* **There's no "Verify Address" entry in the left nav**: this page has no standalone nav entry — it's only reached from an address's "..." menu under **Crypto > Addresses**.
* **An address's "..." menu has no verification option**: the address is already verified (no further verification needed), or it isn't a Personal-type address that requires verification. A verified address can be withdrawn from directly.
* **The menu shows "Continue verification / Retry verification" instead of "Verify address"**: **Continue verification** means there's already a verification transfer in progress (opening it shows the amount and receiving address directly); **Retry verification** means the last attempt didn't succeed and you can start over.
* **You see "No Address Selected" when opening the page**: no address to verify was passed in — go back to the address book and enter this flow from an address's action menu again.
* **The manual transfer never verifies / you see "Verification timed out"**: check that the **amount, receiving address, and network all match exactly**, and that you completed it within 24 hours; if it has expired, click **Verify again** to start a new one. Sending to the wrong address or using the wrong network may result in lost funds.
* **Connecting a wallet shows "Address mismatch"**: the currently connected wallet isn't the one holding the address you're verifying — click **Disconnect and try again** and switch to the correct wallet.
* **Only EVM networks support connect-and-sign**: Tron, Bitcoin, and other non-EVM addresses currently only offer **Verify manually**.
* **An unverified address can't be withdrawn from**: this is by design — address verification must be completed before withdrawal.

## Common questions (Q\&A)

* **Q: How do I verify a crypto address?** A: Go to **Crypto > Addresses**, click the "..." menu on the address's row and select **Verify address**, then choose **Connect your wallet** to sign, or **Verify manually** to send a small transfer.
* **Q: Why do I need to verify an address? Can I skip it?** A: Only verified addresses can be used to withdraw crypto; an unverified address can't be used as a withdrawal destination.
* **Q: How many verification methods are there, and which is faster?** A: Two — connect wallet and sign (recommended, instant, no fees, only for addresses on EVM networks) and manual small transfer (works with all wallets, about 5-30 minutes on average, network fees apply).
* **Q: How much do I need to send for manual verification? Will I lose that money?** A: A small amount, about USD 1-5, with the exact figure given on the page; this amount is credited to your UQPAY balance — it isn't lost.
* **Q: Is there a time limit on the manual verification transfer?** A: Yes — the verification deposit expires after 24 hours, so complete the transfer within 24 hours using the amount/address/network shown on the page.
* **Q: I made the transfer, why hasn't it verified yet?** A: The system needs to wait for the on-chain deposit before confirming automatically; make sure the amount, receiving address, and network all match exactly. You can check the status on the **Addresses** page anytime.
* **Q: What do I do if it says "Verification timed out"?** A: It means your verification deposit couldn't be found — double-check your transfer details, and if needed, click **Verify again** to start a new verification transfer.
* **Q: What does "Address mismatch" mean when connecting a wallet?** A: The wallet you connected isn't the address you're trying to verify — click **Disconnect and try again** and connect the wallet that holds that address.
* **Q: My address is on Tron / Bitcoin — why do I only see manual verification?** A: Connect-and-sign currently only supports addresses on EVM-compatible networks (such as Ethereum, BNB Smart Chain, Polygon); use manual verification for other networks.
* **Q: What does "Continue verification" in the menu mean?** A: The address already has a verification transfer in progress — opening it shows the amount and receiving address to send directly, so you can finish without starting over.
* **Q: Can I withdraw right after verification succeeds?** A: Yes — the success page has a **Withdraw crypto** button to start a withdrawal directly, or you can withdraw from that address in the address book.