> ## Documentation Index
> Fetch the complete documentation index at: https://developers.uqpay.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview (Acquiring)

> The merchant dashboard Payment > Overview landing page — see your total multi-currency balance (Available/Pending/Reserved) at a glance, key metrics like today's volume and auth success rate, a per-currency balance breakdown, items needing attention (new chargebacks/refunds to process/pending settlement), and quick actions like sending a payout or creating a payment link.

## What this is

This is the **Overview** page under the **Payments** module in the merchant dashboard — the landing page you see after clicking **Payments** → **Overview** in the left nav. It rolls up your entire acquiring balance picture on one screen: the **total balance (USD equivalent)** at the top with its Available / Pending / Reserved breakdown and currency distribution, key metrics in the middle (today's volume, transaction count, auth success rate, average ticket), a **multi-currency balance table** below, and a **Needs attention** panel (new chargebacks / refunds to process / pending settlement) plus **Quick actions** on the right. Use this page whenever you want a quick read on how much you have, how much activity happened today, or what needs handling. The acquiring balance views under **Payments** are split into four sections — **Overview, Activity, Payouts, Rolling reserve** — each its own page; this is the "Overview" one.

## Steps

Open the balance overview:

1. Expand **Payments** in the left nav and click the first item, **Overview** — this landing page is what opens.

Switch between the four views:

1. On the Overview page, there are three entry buttons — **Activity**, **Payouts**, **Rolling reserve** — click one to open the corresponding sub-page.
2. Once on a sub-page, four tabs appear at the top — **Overview / Activity / Payouts / Rolling Reserve** — click a tab to switch back and forth (click **Overview** to return to this page).

Hide/show amounts:

1. Click the eye icon next to the total balance to mask every amount as "••••"; click it again to restore them.

View a single currency's detail:

1. Click a row in the **Multi-currency balances** table to jump straight to that currency's transaction list.
2. Or open the row's **...** menu and choose **View transactions / Send payout / View latest payout / View global accounts**.

Send a payout / manage related settings (in the **Quick actions** panel):

1. **Send payout** — initiate a payout.
2. **Manage payout schedule** / **Manage bank accounts** — set up an automatic payout schedule and maintain receiving bank accounts.
3. **Payment link** / **Generate report** / **Transactions** — jump to creating a payment link, reports, and the transactions list respectively.

## Fields and statuses

**Top summary:**

| Field                           | Meaning (merchant view)                                                                                                                                                     |
| ------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Total balance (USD equivalent)  | The sum of all currency balances converted to USD                                                                                                                           |
| Available                       | The portion you can use or pay out now                                                                                                                                      |
| Pending                         | The portion still settling, not yet available                                                                                                                               |
| Reserved                        | The portion held/reserved and not currently usable (e.g. rolling reserve)                                                                                                   |
| Currencies                      | The number of currencies currently held                                                                                                                                     |
| Balance by currency (USD value) | The share of each currency's balance (converted to USD), shown as a bar plus the largest currencies; "Top 4 = X%" means the top four currencies together make up that share |

**Key metrics (metric cards):**

| Metric            | Meaning                                                                                                                      |
| ----------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| Today's volume    | Today's transaction amount; "this month" below is the month-to-date total; the change indicator compares to the previous day |
| Transactions      | Today's transaction count; "this month" is the month-to-date total; the change indicator compares to the previous day        |
| Auth success rate | The share of today's transactions that were successfully authorized; the change indicator compares to the previous week      |
| Avg. ticket       | The average amount per transaction                                                                                           |

> When there's no activity yet today, the change indicator is hidden (to avoid a meaningless constant -100% comparison).

**Multi-currency balances table:**

| Column          | Meaning                                                                                    |
| --------------- | ------------------------------------------------------------------------------------------ |
| Currency        | Currency code and name                                                                     |
| Available       | Available balance in that currency (the grey text below is the approximate USD equivalent) |
| Pending         | The amount of that currency currently settling                                             |
| Reserved        | The amount of that currency held/reserved                                                  |
| Money in (30d)  | That currency's inflows over the last 30 days                                              |
| Money out (30d) | That currency's outflows over the last 30 days                                             |

**Row "..." menu:**

* **View transactions** — jump to that currency's transaction list
* **Send payout** — send a payout in that currency
* **View latest payout** — jump to that currency's payout records
* **View global accounts** — jump to the global account tied to that currency

**Needs attention (right side):**

| Item               | Meaning                                                                       |
| ------------------ | ----------------------------------------------------------------------------- |
| New chargebacks    | Number of new chargebacks awaiting evidence; clicking opens Chargeback Alerts |
| Refunds to process | Number of refunds pending; clicking opens the refunds list                    |
| Pending settlement | Current amount pending settlement; clicking opens Payouts                     |

## Edge cases and troubleshooting

* **The table shows "No balances yet"**: the account doesn't hold a balance in any currency yet; once acquiring activity starts, balances will show up here.
* **The currency distribution is a grey placeholder with \$0**: the account has no real funds posted yet, so the distribution bar is just a placeholder; it will color in with the real split once funds arrive.
* **All the amounts turned into "••••"**: you clicked the eye icon to hide the amounts; click it again to restore them.
* **Send payout / Manage payout schedule / Manage bank accounts does nothing, or redirects to an activation flow**: your account may not have completed activation yet — follow the prompts to finish activation before using these actions.
* **You want to see a specific currency's transactions**: click that currency's row directly, or use the row's **...** menu → **View transactions**.
* **The total balance doesn't match the sum of the per-currency amounts**: the total balance converts each currency to its **USD equivalent** before summing — it's not a simple sum of the raw currency amounts.

## Common questions (Q\&A)

* **Q: Where do I see my balance? / How much money do I have?** A: Click **Payments > Overview** in the left nav — this is the Overview page. **Total balance (USD equivalent)** at the top is the sum of all currencies converted to USD, with the Available/Pending/Reserved breakdown and per-currency table below.
* **Q: What's the difference between Available, Pending, and Reserved?** A: Available = usable/payable now; Pending = still settling and not yet available; Reserved = held or reserved (e.g. rolling reserve) and not currently usable; the total at the top of the page is the sum of all three.
* **Q: How is the total balance calculated? Why doesn't it match adding up the raw currency amounts?** A: The total balance converts each currency's balance to its USD equivalent first, then sums them — it's not a direct sum of the raw currency amounts.
* **Q: How do I hide the balance amounts (so people nearby can't see them)?** A: Click the eye icon next to the total balance to mask every amount as "••••"; click it again to restore them.
* **Q: How do I send a payout?** A: Click **Send payout** in the **Quick actions** panel on the Overview page, or use a currency row's **...** menu and choose **Send payout**.
* **Q: How do I set up automatic payouts / receiving bank accounts?** A: Use **Manage payout schedule** and **Manage bank accounts** in **Quick actions**.
* **Q: What do "today's volume, auth success rate, avg. ticket" mean on the Overview page?** A: Today's volume = today's transaction amount ("this month" below is the month-to-date total); auth success rate = share of today's authorizations that succeeded; avg. ticket = average amount per transaction. The change indicator is hidden when there's no activity today.
* **Q: What does "Money in (30d) / Money out (30d)" mean?** A: A currency's inflows and outflows over the last 30 days, helping you gauge that currency's flow.
* **Q: Where do "New chargebacks, Refunds to process, Pending settlement" in "Needs attention" take me?** A: New chargebacks → Chargeback Alerts; Refunds to process → the refunds list; Pending settlement → Payouts.
* **Q: How do I see a specific currency's transaction detail?** A: Click that row in the **Multi-currency balances** table, or use the row's **...** menu → **View transactions**, to jump to that currency's transaction list.
* **Q: How do I switch between Overview, Activity, Payouts, and Rolling reserve?** A: On the Overview page, click the **Activity / Payouts / Rolling reserve** buttons to open a sub-page; once on a sub-page, use the **Overview / Activity / Payouts / Rolling Reserve** tabs at the top to switch back and forth.
* **Q: Why does the table show "No balances yet"?** A: The account doesn't hold a balance in any currency yet; balances will appear here once acquiring activity begins.